Sales Supervisor - Westfield Stratford

Michael Kors; Greater London; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Clothing allotment

Employee Wellbeing programme

Job summary

Capri Holdings Limited is seeking a Sales Supervisor for our Michael Kors flagship store in London. You will lead a team to deliver elevated customer experiences in-store and through Virtual Shopping, coaching ambassadors and driving loyalty with clienteling tools.

You’ll manage training, onboarding and performance while maintaining strong KPI focus, loss prevention, and seamless communications across platforms. This role requires a proactive, energetic leader.

Qualifications

• Relevant proven retail experience in a fast-paced retailer.
• Technological proficiency and ability to leverage tech to drive sales.
• Proficiency in KPIs and Microsoft Office; fluent English.

Responsibilities

• Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• Support the management team in training and developing the store team and onboarding new joiners.
• Lead the MK Ambassadors to ensure exceptional customer experiences in-store and via Virtual Shopping.
• Maintain client communication using clienteling apps and tools.
• Proactively manage client database to increase sales.
• Ensure sales and unit goals and all relevant KPIs are set and communicated.

Skills

Retail experience

Tech proficiency

KPIs & MS Office

Fluent English

Tools

Microsoft Office

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!—As a Sales Supervisor, you’ll lead by example; inspiring your team, driving performance, and ensuring every client interaction reflects the elevated standards of our flagship experience.Who You Are:Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.What You’ll Do:PeopleInspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.Support the management team in training and developing the store team and onboarding new joiners.Sales and ServiceLead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.Proactively manage client database to increase sales.Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.OperationsEnsuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.Ensure all company communication platforms are used effectively and relevant actions taken.You’ll Need to Have:Relevant proven retail experience with a fast-paced retailerTechnologically proficient, with the ability to leverage technology to drive sales and customer experience.Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.Proficiency in KPIs and Microsoft OfficeFluent EnglishWhat We Offer:Competitive compensation packageClothing allotmentEmployee Wellbeing programme—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:26,000.00 - 41,500.00 GBP