Sales Supervisor - Westfield Stratford

Michael Kors (UK) limited; Greater London; In loco; GBP 26.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Clothing allotment

Employee Wellbeing programme

Descrizione del lavoro

Michael Kors is seeking a Sales Supervisor to lead by example, inspire the store team, and drive performance in our flagship experience. You will coach and develop the team, ensuring every client interaction reflects our elevated standards in both in-store and virtual shopping.

You’ll manage clienteling, hit KPIs, and foster a fast-paced, positive atmosphere. The role offers clothing allotment and employee wellbeing programmes with a compensation range of 26,000–41,500 GBP for full-time roles.

Competenze

• Relevant proven retail experience with a fast-paced retailer.
• Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
• Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.
• Proficiency in KPIs and Microsoft Office Fluent English

Mansioni

• Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• Support the management team in training and developing the store team and onboarding new joiners.
• Lead the MK Ambassadors to ensure exceptional customer experiences in-store and via Virtual Shopping.
• Maintain client communication using clienteling apps and tools.
• Proactively manage client database to increase sales.
• Set and communicate KPIs for MK Ambassadors and ensure achievement.
• Protect loss prevention as a priority and collaborate with store leadership.

Conoscenze

Retail leadership

Technological proficiency

Positive attitude

KPI literacy

Strumenti

Microsoft Office

Descrizione del lavoro

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — As a Sales Supervisor, you’ll lead by example; inspiring your team, driving performance, and ensuring every client interaction reflects the elevated standards of our flagship experience.

Who You Are:

Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

What You’ll Do:

• People Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• Support the management team in training and developing the store team and onboarding new joiners.
• Sales and Service Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
• Proactively manage client database to increase sales.
• Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.
• Operations Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.
• Ensure all company communication platforms are used effectively and relevant actions taken.

You’ll Need to Have:

• Relevant proven retail experience with a fast-paced retailer
• Technologically proficient, with the ability to leverage technology to drive sales and customer experience.
• Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.
• Proficiency in KPIs and Microsoft Office Fluent English

What We Offer:

• Competitive compensation package
• Clothing allotment
• Employee Wellbeing programme

— The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 26,000.00 - 41,500.00 GBP Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.