Sales Supervisor

Jewson; Kilmarnock; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension (LG)

Life Assurance

WorkPerks

Aviva Digicare+

Cycle2Work

Employee Discount

Refer a Friend

Wellbeing Centre

New Reward & Recognition

34 days holiday

Job summary

Jewson, part of Stark UK, is seeking a proactive customer service team lead to guide and develop a busy service desk. You will supervise and support the customer service team, monitor performance, and drive improvements to the customer experience.

The role offers a competitive salary, a hybrid working model, a pension, life assurance, and a wide benefits package including WorkPerks, digital healthcare, and wellbeing programmes.

Qualifications

• Experience supervising and supporting a customer service team.
• Ability to monitor metrics and performance to meet targets.
• Adept at addressing customer inquiries and resolving complaints.
• Ability to train and mentor new team members on policies and best practices.
• Capability to develop and implement customer service strategies to improve experience.
• Experience analysing feedback and trends to identify improvements.

Responsibilities

• Supervise and support the customer service team, providing guidance and feedback to improve performance.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
• Train and mentor new team members on company policies, procedures, and customer service best practices.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve communication.
• Prepare reports on team performance and customer satisfaction metrics for management review.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
• Stay updated on industry trends and best practices in customer service.

Skills

Leadership

Customer Service

Team Management

Performance Monitoring

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

What You’ll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
• Train and mentor new team members on company policies, procedures, and customer service best practices.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve communication.
• Prepare reports on team performance and customer satisfaction metrics for management review.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
• Stay updated on industry trends and best practices in customer service.

What We’re Looking For

• Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
• Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride – You take pride in your work and are dedicated to producing top‑notch results.

What’s in it for you?

• Competitive Basic Salary
• Performance Related Bonus
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance – From your first day of employment with us you are automatically covered for a lump‑sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme
• 34 days holiday per year

Why Choose Us?

• Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programmes designed to elevate your career.
• Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
• Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!