Sales Supervisor

Africa Travel; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Africa Travel, a luxury operator crafting bespoke itineraries to East and Southern Africa and the Indian Ocean, seeks a Sales Supervisor in London (Hybrid/Remote). You will package itineraries and advise clients, handling enquiries by phone, email and WhatsApp while delivering exceptional service.

You will use Amadeus and Penguin to manage bookings, create quotes, and process payments, liaising with the Cape Town office and marketing team.

Qualifications

• Experience in packaging tailor-made itineraries and high levels of customer service.
• Strong product knowledge of East/Southern Africa and the Indian Ocean.
• CRS Amadeus knowledge is advantageous.

Responsibilities

• Answer telephone and deal with customer enquiries by phone.
• Respond to e-mail & WhatsApp enquiries from clients.
• Advise clients and create tailormade itineraries using destination knowledge.
• Use Amadeus to book flights and amendments.
• Book all travel aspects including flights, hotels, car hire and more.
• Input all costs into Penguin back-office system.
• Ensure documentation is sent and payment collected.
• Coordinate with marketing on offers and newsletters.
• Keep website itineraries up-to-date.
• Create Saturday work rotas.
• Arrange product training where applicable.
• Oversee rates & contracts and update rates portal.
• Attend industry events when necessary.
• Liaise with Cape Town office staff.

Skills

Sales

Amadeus CRS

Customer service

Telephone handling

Organisation

Tools

Amadeus

Penguin

Windows

Job description

We are a luxury tour operator, specialising in the creation of tailor made itineraries to East and Southern Africa and the Indian Ocean.

We seek a Sales Supervisor to join our small and friendly office creating bespoke holidays using the finest hotels and properties available in Africa.You will ideally come from an independent travel background with CRS knowledge essential and Amadeus being advantageous.

As a Sales Supervisor you will have experience of packaging itineraries yourself from the start ensuring you offer high levels of customer service throughout the booking process. You will use your destination and product knowledge to advise your client on their holiday needs.

You should be able to work on your own initiative without the need for constant supervision.Our product is very open and dynamic – we go where our clients want us to go so flexibility and the ability to think outside the box is essential.

• Answer the telephone and deal with customer enquiries by phone.
• Respond to e-mail & WhatsApp enquiries from clients
• Utilise own experience to best advise clients and create tailormade itineraries.
• Use Amadeus to book flights and make amendments.
• Book all aspects of travel for clients including flights, private charters, hotels, car hire and more
• Input all costs and services into back-office system - Penguin
• Ensure correct documentation, eg invoice, confirmation, etc is sent to the customer and payment is collected.
• Liase with the marketing department with regards special offers, newsletters and email marketing.
• Ensure website itineraries are up-to-date and accurate
• Create Saturday work rotas
• Arrange product training where applicable
• Oversee the requesting of rates & contracts and the updating of the rates portal
• Attend industry events when necessary
• Liase with administration and reservation staff in Cape Town office

Sales Supervisor required experience:

• Previous reservations experience within an independent operator is highly desirable.
• Excellent product knowledge (encompassing East and/or Southern Africa & the Indian Ocean).Experience and knowledge of Asia would be a bonus.
• Previous experience of CRS Amadeus is advantageous.
• Pleasant & professional telephone manner.
• Effective Sales skills.
• Computer Literate Microsoft Windows applications
• Excellent communication and organisational skills.

Location – London / Hybrid / Remote

Working Hours: Monday – Friday 0900-1730 and Saturday 10:00-14:00 (Saturdays on a rotation basis).Emergency phone cover rotated amongst the team.

In return we offer a competitive salary with bonus scheme.