Sales Support Executive

C&M Travel Recruitment Ltd; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Established Safari Company is seeking a proactive Sales Support Executive to join a small, specialist team and assist in producing and delivering tailormade journeys to Africa. A salary of £28k-£35k is offered, with hybrid and fully remote working options.

Key duties include supporting sales across the client journey, preparing quotations, finalising travel plans, invoicing, issuing tickets, coordinating with partners, and providing out-of-hours support to ensure seamless trips from start to

Qualifications

• Experience in travel or tour operations roles.
• Knowledge of on-ground logistics in Africa is advantageous.

Responsibilities

• Support sales across all stages of the client journey.
• Deliver high standards of customer care.
• Check service availability and prepare quotations.
• Track booking deadlines and confirm arrangements.
• Finalise travel plans and secure trip components.
• Maintain records in client portal and internal systems.
• Perform quality checks to ensure completeness.
• Identify opportunities for additional sales.
• Manage invoicing and payments across platforms.
• Issue tickets and prepare clients ahead of departure.
• Coordinate with local partners to confirm services.
• Resolve issues throughout trip lifecycle.
• Recommend improvements to systems and client experience.
• Arrange upgrades, confirm with suppliers, and ensure correct billing.
• Send pre-departure welcome packs.
• Manage post-trip feedback and insights internally.
• Confirm special arrangements and key celebrations with accommodation providers.
• Provide out-of-hours assistance when required.

Skills

Travel industry experience

Africa logistics

Job description

Sales Support Executive, Established Safari Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys to Africa. A salary of 28K-35K is on offer dependent upon experience and both hybrid and fully remote working is possible.

Sales Support ExecutiveResponsibilities:

• Support sales colleagues across all stages of the client journey


• Deliver consistently high standards of customer care


• Check service availability and prepare quotations


• Track booking deadlines and confirm arrangements


• Finalise travel plans and secure all trip components


• Maintain accurate, up-to-date records in the client portal and internal systems


• Perform quality checks to ensure completeness


• Identify opportunities for additional sales


• Manage invoicing and process payments across platforms


• Issue tickets and prepare clients ahead of departure


• Coordinate with local partners to confirm services and resolve issues


• Work with sales teams to handle requests and resolve problems throughout the trip lifecycle


• Recommend improvements to systems and client experience


• Arrange upgrades, confirm with suppliers, and ensure correct billing


• Send pre-departure welcome packs


• Manage post-trip feedback and share insights internally


• Confirm special arrangements and key celebrations with accommodation providers


• Provide out-of-hours assistance when required

Sales Support ExecutiveExperinec Required:

• Experience working within a comparable role with the travel sector – essential


• Strong Knowledge of logistics on the ground in Africa - desirable

Operations Executive Additional Information:

• Working hours 9.00am – 5.30pm, Monday to Friday


• 20 days holiday plus bank holidays, rising a day per year worked to a maximum of 25


• Birthdays off


• Contributory pension