Hybrid/Remote Travel Sales Support Specialist

C&M Travel Recruitment Ltd; England; Híbrido; GBP 28 000 - 35 000; Tempo integral

Resumo da oferta

Established Safari Company is seeking a proactive Sales Support Executive to join a small, specialist team and assist in producing and delivering tailormade journeys to Africa. A salary of £28k-£35k is offered, with hybrid and fully remote working options.

Key duties include supporting sales across the client journey, preparing quotations, finalising travel plans, invoicing, issuing tickets, coordinating with partners, and providing out-of-hours support to ensure seamless trips from start to

Qualificações

• Experience in travel or tour operations roles.
• Knowledge of on-ground logistics in Africa is advantageous.

Responsabilidades

• Support sales across all stages of the client journey.
• Deliver high standards of customer care.
• Check service availability and prepare quotations.
• Track booking deadlines and confirm arrangements.
• Finalise travel plans and secure trip components.
• Maintain records in client portal and internal systems.
• Perform quality checks to ensure completeness.
• Identify opportunities for additional sales.
• Manage invoicing and payments across platforms.
• Issue tickets and prepare clients ahead of departure.
• Coordinate with local partners to confirm services.
• Resolve issues throughout trip lifecycle.
• Recommend improvements to systems and client experience.
• Arrange upgrades, confirm with suppliers, and ensure correct billing.
• Send pre-departure welcome packs.
• Manage post-trip feedback and insights internally.
• Confirm special arrangements and key celebrations with accommodation providers.
• Provide out-of-hours assistance when required.

Conhecimentos

Travel industry experience

Africa logistics

Descrição da oferta de emprego

Established Safari Company is seeking a proactive Sales Support Executive to join a small, specialist team and assist in producing and delivering tailormade journeys to Africa. A salary of £28k-£35k is offered, with hybrid and fully remote working options.

Key duties include supporting sales across the client journey, preparing quotations, finalising travel plans, invoicing, issuing tickets, coordinating with partners, and providing out-of-hours support to ensure seamless trips from start to