Sales & Showroom Assistant

Volga Linen; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Volga Linen, a British luxury linen house, invites a commercially minded Sales & Showroom Assistant to join our London showroom. Representing the brand to retail and trade clients, you will deliver a highly personalised luxury experience, develop client relationships and drive sales through showroom visits, sample requests and targeted prospecting.

The role combines showroom sales, client relationship management and customer service, requiring excellent presentation, detailed product knowledge,

Qualifications

• Experience in a customer-facing sales role within luxury retail, interiors, homewares or a premium product business.
• Strong understanding of luxury service standards, presentation and client relationship management.
• Commercial awareness and a proactive approach to generating sales and developing client relationships.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Strong organisational skills and ability to manage multiple clients and priorities.
• Experience using CRM systems to manage customer relationships and sales opportunities.
• Confidence using inventory management systems and Shopify.

Responsibilities

• Deliver an exceptional, personalised client experience reflecting Volga Linen's quality and heritage.
• Maintain showroom presentation, merchandising and visual standards.
• Welcome retail and trade clients and advise on fabrics, trims, finished products and bespoke services.
• Manage showroom appointments, product consultations and client presentations.
• Develop product knowledge including craftsmanship, pricing, lead times and bespoke capabilities.
• Ensure communications reflect the brand's luxury positioning and tone.
• Develop the retail and trade sales pipeline through targeted prospecting of interior designers and studios.
• Build relationships with key retail and trade clients to encourage repeat business.
• Follow up showroom visits, quotations and sample requests to drive conversions.
• Identify opportunities to reactivate dormant accounts and develop existing relationships.
• Maintain accurate customer records and sales opportunities in Attio.

Tools

CRM systems

Shopify

Inventory management systems

Attio

Job description

We are looking for a commercially minded Sales & Showroom Assistant to join our growing team at Volga Linen.

As a British luxury linen house and holder of a Royal Warrant, Volga Linen is recognised for its exceptional textiles, craftsmanship and bespoke services.

Based in our London showroom, you will represent the brand to retail and trade clients, delivering a highly personalised luxury experience while developing client relationships and driving sales.

The role combines showroom sales, client relationship management, targeted prospecting and customer service. We are looking for someone with a strong appreciation of luxury, excellent presentation skills and the commercial awareness to identify and develop sales opportunities.

Key Responsibilities

Luxury Showroom Experience & Sales

• Deliver an exceptional, personalised client experience, ensuring every interaction reflects the quality, heritage and prestige of Volga Linen.
• Maintain impeccable showroom presentation, merchandising and visual standards.
• Welcome retail and trade clients, providing knowledgeable advice on our fabrics, trims, finished products and bespoke services.
• Manage showroom appointments, product consultations and client presentations.
• Develop detailed product knowledge, including craftsmanship, pricing, lead times and bespoke capabilities.
• Ensure all written communications, presentations and client interactions reflect the brand's luxury positioning and tone.
• Develop the retail and trade sales pipeline through targeted prospecting, identifying and approaching interior designers, design studios and potential clients.
• Build and maintain relationships with key retail and trade clients, encouraging repeat business and identifying new opportunities.
• Proactively follow up showroom visits, quotations and sample requests to drive conversion.
• Identify opportunities to reactivate dormant accounts and develop existing relationships.
• Maintain accurate customer records and sales opportunities in Attio, ensuring follow-up actions are completed.

Sample Management, Customer Service & Showroom Operations

• Manage sample requests from retail and trade clients, ensuring accurate and timely preparation and dispatch maintaining accurate records.
• Manage customer enquiries across email, telephone and the showroom, providing a consistently high standard of service.
• Handle customer queries, returns and delivery issues, ensuring timely and professional resolution.
• Maintain showroom sample collections, displays and presentation standards.
• Work closely with the Production Manager and Sales & Orders Manager on product availability, bespoke requests and delivery timelines.

Skills & Experience

• Experience in a customer-facing sales role within luxury retail, interiors, homewares or a premium product business.
• A strong understanding of luxury service standards, presentation and client relationship management.
• Commercial awareness and a proactive approach to generating sales and developing client relationships.
• Excellent written and verbal communication skills, with exceptional attention to detail.
• Strong organisational skills and the ability to manage multiple clients, enquiries and priorities.
• Experience using CRM systems to manage customer relationships and sales opportunities.
• Confidence using inventory management systems and Shopify.