Sales & Showroom Assistant - Coco Wolf

Chelsea Design Quarter; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Coco Wolf in London’s King’s Road showroom is seeking a personable Sales & Showroom Assistant to welcome interior designers, architects and private clients, explain our luxury furniture collections, and support enquiries and orders through to delivery.

In a small, creative team, you will coordinate sample selections, quotations, and follow-ups, respond to enquiries in person, by phone and email, maintain accurate CRM records, and help keep the showroom beautifully presented and ready for events.

Qualifications

• Experience in showroom, sales support, customer service or administrative role.
• Background in interiors, furniture or luxury retail would be an advantage.
• Strong organisation and attention to detail.
• Clear, confident written and verbal communication, fluent in English.
• Good computer skills, including Excel, willingness to learn new systems.
• Experience with Pipedrive or another CRM would be helpful.

Responsibilities

• Welcome showroom visitors and confidently introduce Coco Wolf’s furniture collections, fabrics and finishes.
• Support the Head of Sales with client consultations, sample selections, quotations and follow-ups.
• Respond to enquiries in person, by phone and by email, providing a friendly, knowledgeable service.
• Process orders, assist with payment follow-ups and keep Pipedrive and sales records accurate and up to date.
• Keep clients informed about their orders, coordinating updates and deliveries with the factory, suppliers and delivery partners.
• Help resolve client queries and aftercare requests, involving the Head of Sales where needed.
• Keep the showroom presented with furniture, samples and product information organized and well maintained.
• Assist with preparations for client meetings, presentations and showroom events.
• Provide everyday administrative and practical support to the Head of Sales.

Skills

Customer service

Showroom experience

Organisational skills

Communication

CRM experience

Excel

Tools

Pipedrive

Job description

Coco Wolf creates luxury outdoor furniture, handcrafted in Britain for private homes, hotels and exceptional spaces around the world.

We are looking for a personable, organised Sales & Showroom Assistant to join our King’s Road showroom. Working closely with our Head of Sales, you will welcome interior designers, architects and private clients, help them explore our collections and support enquiries and orders through to delivery.

This is a hands-on role in a small, creative team, offering the opportunity to develop your knowledge of furniture, materials and British craftsmanship.

The role

Welcome showroom visitors and confidently introduce Coco Wolf’s furniture collections, fabrics and finishes.

Support the Head of Sales with client consultations, sample selections, quotations and follow-ups.

Respond to enquiries in person, by phone and by email, providing a friendly, knowledgeable service.

Process orders, assist with payment follow-ups and keep Pipedrive and sales records accurate and up to date.

Keep clients informed about their orders, working with our British factory, suppliers and delivery partners to coordinate updates and deliveries.

Help resolve client queries and aftercare requests, involving the Head of Sales where needed.

Keep the showroom beautifully presented, with furniture, samples and product information organised and well maintained.

Assist with preparations for client meetings, presentations and showroom events.

Provide everyday administrative and practical support to the Head of Sales.

About you

You are warm, professional and comfortable speaking with clients. You enjoy being part of a small team, notice what needs doing and follow tasks through proactively.

You will bring:

• Experience in a showroom, sales support, customer service or administrative role. A background in interiors, furniture or luxury retail would be an advantage.
• Strong organisation and attention to detail, with the ability to manage several enquiries and priorities at once.
• Clear, confident written and verbal communication, with fluency in English.
• Good computer skills, including Excel, and a willingness to learn new systems. Experience with Pipedrive or another CRM would be helpful.
• A genuine interest in furniture, fabrics, materials and design.
• A practical, collaborative approach and pride in providing excellent service.

The role is based full time in our King’s Road showroom. Occasional support with events or appointments outside normal working hours may be required, by prior arrangement.