Luxury Showroom Sales & Client Relations Specialist

Volga Linen; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Volga Linen, a British luxury linen house, invites a commercially minded Sales & Showroom Assistant to join our London showroom. Representing the brand to retail and trade clients, you will deliver a highly personalised luxury experience, develop client relationships and drive sales through showroom visits, sample requests and targeted prospecting.

The role combines showroom sales, client relationship management and customer service, requiring excellent presentation, detailed product knowledge,

Qualifications

• Experience in a customer-facing sales role within luxury retail, interiors, homewares or a premium product business.
• Strong understanding of luxury service standards, presentation and client relationship management.
• Commercial awareness and a proactive approach to generating sales and developing client relationships.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Strong organisational skills and ability to manage multiple clients and priorities.
• Experience using CRM systems to manage customer relationships and sales opportunities.
• Confidence using inventory management systems and Shopify.

Responsibilities

• Deliver an exceptional, personalised client experience reflecting Volga Linen's quality and heritage.
• Maintain showroom presentation, merchandising and visual standards.
• Welcome retail and trade clients and advise on fabrics, trims, finished products and bespoke services.
• Manage showroom appointments, product consultations and client presentations.
• Develop product knowledge including craftsmanship, pricing, lead times and bespoke capabilities.
• Ensure communications reflect the brand's luxury positioning and tone.
• Develop the retail and trade sales pipeline through targeted prospecting of interior designers and studios.
• Build relationships with key retail and trade clients to encourage repeat business.
• Follow up showroom visits, quotations and sample requests to drive conversions.
• Identify opportunities to reactivate dormant accounts and develop existing relationships.
• Maintain accurate customer records and sales opportunities in Attio.

Tools

CRM systems

Shopify

Inventory management systems

Attio

Job description

Volga Linen, a British luxury linen house, invites a commercially minded Sales & Showroom Assistant to join our London showroom. Representing the brand to retail and trade clients, you will deliver a highly personalised luxury experience, develop client relationships and drive sales through showroom visits, sample requests and targeted prospecting.

The role combines showroom sales, client relationship management and customer service, requiring excellent presentation, detailed product knowledge,