Senior Sales & Service Leader: Elevate Customer Experience

B Q; Harlow; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Harlow is seeking a Sales & Service Team Manager to lead front end, showroom and TradePoint teams. The role focuses on creating an inclusive, high-performing team and delivering exceptional customer service to drive sales and loyalty.

You will manage store operations, coach staff, and ensure safety and compliance. The position is permanent, with flexible full-time options to match business needs.

Qualifications

• Proven leadership experience in a retail environment.
• Strong focus on customer service and sales delivery.
• Able to coach and develop a diverse team.
• Excellent organisational and prioritisation skills.

Responsibilities

• Lead a large part of store operations to shape customer experience.
• Drive service excellence through a dedicated team of Shift Leads.
• Inspire the Make Every Customer Count agenda daily across the store.
• Oversee safety, security and compliance routines across the store.

Skills

Customer focus

Leadership

Communication

Team management

Job description

B&Q Harlow is seeking a Sales & Service Team Manager to lead front end, showroom and TradePoint teams. The role focuses on creating an inclusive, high-performing team and delivering exceptional customer service to drive sales and loyalty.

You will manage store operations, coach staff, and ensure safety and compliance. The position is permanent, with flexible full-time options to match business needs.