Sales & Retention Lead, Customer Engagement Centres

Comoro Ltd; Harrow; On-site; GBP 60,000 - 90,000; Full time

Job summary

Comoro Ltd seeks a Sales and Retention Lead for Customer Engagement Centres to drive outbound telemarketing campaigns and ensure sales and quality targets are met through our outsourced partner. You will lead testing, provide guidance on performance metrics, and coordinate with the on-site contact centre teams to deliver strong results.

The role requires extensive contact centre experience, a sales-driven mindset, and the ability to manage conversations in a fast-paced environment, with

Qualifications

• Experience delivering outbound telemarketing sales campaigns.
• Proven ability to influence and manage levers in an outbound sales model.
• Ability to set up tests and campaigns with reporting and training impact.
• Experience in a contact centre environment (in-house or outsourced).
• Sales-driven mindset with a track record of meeting targets.

Responsibilities

• Lead the outbound telemarketing sales activity and testing.
• Collaborate with the outsourced contact centre to drive performance and quality.
• Review results, coaching, and training materials to improve outcomes.
• Manage partner activity to align with targets, process, and quality standards.
• Spend time on site at partner centres to support sales and quality improvements.
• Contribute to ad hoc projects such as reporting development and systems enhancements.

Skills

Outbound sales campaigns

Vendor management

Performance coaching

Data analytics

Stakeholder communication

Job description

Comoro Ltd seeks a Sales and Retention Lead for Customer Engagement Centres to drive outbound telemarketing campaigns and ensure sales and quality targets are met through our outsourced partner. You will lead testing, provide guidance on performance metrics, and coordinate with the on-site contact centre teams to deliver strong results.

The role requires extensive contact centre experience, a sales-driven mindset, and the ability to manage conversations in a fast-paced environment, with