Sales Lead – Outbound

Comoro Ltd; Harrow; On-site; GBP 60,000 - 90,000; Full time

Job summary

Comoro Ltd seeks a Sales and Retention Lead for Customer Engagement Centres to drive outbound telemarketing campaigns and ensure sales and quality targets are met through our outsourced partner. You will lead testing, provide guidance on performance metrics, and coordinate with the on-site contact centre teams to deliver strong results.

The role requires extensive contact centre experience, a sales-driven mindset, and the ability to manage conversations in a fast-paced environment, with

Qualifications

• Experience delivering outbound telemarketing sales campaigns.
• Proven ability to influence and manage levers in an outbound sales model.
• Ability to set up tests and campaigns with reporting and training impact.
• Experience in a contact centre environment (in-house or outsourced).
• Sales-driven mindset with a track record of meeting targets.

Responsibilities

• Lead the outbound telemarketing sales activity and testing.
• Collaborate with the outsourced contact centre to drive performance and quality.
• Review results, coaching, and training materials to improve outcomes.
• Manage partner activity to align with targets, process, and quality standards.
• Spend time on site at partner centres to support sales and quality improvements.
• Contribute to ad hoc projects such as reporting development and systems enhancements.

Skills

Outbound sales campaigns

Vendor management

Performance coaching

Data analytics

Stakeholder communication

Job description

Our client is a long-established global media and information-services business known for independent thinking, analytical rigour and evidence-based insight. Its work spans journalism, research, enterprise intelligence and education, delivering trusted analysis to individuals and organisations in more than 170 countries. The brand is recognised worldwide for objective opinion, original insight and clear perspectives on international business and global affairs.

As the Sales and Retention Lead, Customer Engagement Centres, your role sits within the Sales Team, and is focused on delivering customer retention activity through our outsourced contact centre partner. This is a client-side vendor management role which will include spending time on site at the contact centre site(s). The sales activity consists of inbound telephone and live chat, plus outbound calling campaigns. You will play a key role by leading the outbound activity, also with involvement in supporting the inbound activity. As the Sales and Retention Lead, Customer Engagement Centres you will proactively collaborate on a range of activities to drive excellence in both sales performance and quality, including areas such as review of results, customer contacts, scripting and training materials - making suggestions and developing new initiatives, as well as completing checks and monitoring.

How You Will Contribute

• Lead the successful delivery of the outbound telemarketing sales activity
• Develop and deliver new testing and activity to support the outbound strategy
• Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
• Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
• Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
• Support inbound sales channel as required
• Use reporting and data to analyse and drive performance
• Manage the quality process and ensure our contact centre partner is fully calibrated with requirements
• Spend regular time on site at outsourced contact centre(s) to support and drive sales and quality performance
• Get involved with ad hoc projects which relate to the goals of the Sales team, for example - reporting development, systems improvements and deep dives on key themes

The Ideal Skills For This Role Are

• Working knowledge and proven success in the delivery of outbound sales campaigns
• Expertise in influencing and managing all OBTM levers
• Ability to set up new tests and campaigns and associated processes, reporting and training
• Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in-house or outsourced) and indicate such experience on their resume
• Sales-driven mindset and enjoys achieving targets
• Direct experience of working in a sales / retention team within a contact centre
• Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
• Vendor management experience (preferable)
• Understands and implements an appropriate balance between sales and quality
• Excellent written and verbal communication skills
• High level of attention to detail
• Coaching and performance management skills
• Proactive with a sense of urgency
• Self-motivated driven to succeed

Working Arrangements

3 days London office attendance required with occasional travel to the partner’s Derby site.