Sales Order Processor

TN United Kingdom; Stourbridge; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a fantastic company in Stourbridge as a Sales Coordinator, where your organizational skills and customer service experience will shine. In this permanent role, you'll be responsible for quoting customers, managing orders, and maintaining strong relationships to boost business levels. Enjoy a supportive work environment with a focus on collaboration across departments. With competitive salary and additional benefits like a company performance bonus, floating holidays, and a pension scheme, this is an excellent opportunity for a motivated individual looking to make a significant impact.

Benefits

Company performance bonus

21 days floating holiday plus bank holidays

Free parking

Staff days out

Company pension scheme

Qualifications

• Previous sales and customer service experience required.
• Effective time management and organizational skills are essential.

Responsibilities

• Quoting customers for products and managing orders accurately.
• Building strong relationships with customers to enhance business.

Skills

Sales order processing

Customer service

Administration

Job description

Job Overview

We are currently seeking a self-motivated and enthusiastic person to join a fantastic company based in Lye. The successful candidate will be polite, efficient, and will have excellent telephone manners when speaking to customers.

Typical Work Activities

1. Quoting customers for standard products featured in the product catalogue.
2. Collaborating with production to quote bespoke products and coordinate projects for tailor-made items to meet specific customer requirements.
3. Building strong relationships with customers to increase business levels.
4. Inputting orders into the computer systems accurately to ensure correct manufacturing. Incorrect specifications can lead to costly mistakes.
5. Following up on previously quoted orders to establish progress.
6. Maintaining and monitoring the production schedule to prevent under or over-scheduling.
7. Preparing weekly KPIs for the Sales Director.
8. Managing larger customer accounts, handling all requirements and customer service issues.

Candidate Requirements

• Polite, organized, assertive, with previous sales and customer service experience, including handling difficult customers.
• Articulate, well-organized, with effective time management skills.
• A good team player who encourages cooperation across departments.

Job Details

Reference: SG JOB3351_1696499611

Salary: £23,000 - £25,000 per annum

Location: Stourbridge, West Midlands

Type: Permanent

Skills: Sales order processing, customer service, administration

Additional Benefits

• Company performance bonus
• 21 days floating holiday plus bank holidays
• Working hours: Monday – Thursday 8:30am-5pm, Friday 8:30am-4:30pm (30-minute lunch)
• Free parking
• Staff days out
• Company pension scheme