Sales Ops & CRM Specialist (Hybrid)

Matched; Reading; Hybride; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Matched, a FinTech SaaS company, is seeking a Sales Operations Executive in Reading for a hybrid role (3 days in the office, 2 days at home). You will support the sales team with order processing, CRM data integrity, and reports, enabling faster, more accurate processing and a smoother sales cycle.

You will work within Revenue Operations, handling quotes, accounts, subscriptions, and billing touchpoints while driving process improvements and data quality across the team.

Qualifications

• Experience in sales support, sales administration, order processing or a similar back-office role in a commercial environment.
• Comfortable working in a CRM all day and confident picking up new systems – HubSpot desirable
• Good working Excel: lookups, filters, tidying and checking imported data
• Clear written and verbal communication with salespeople and Finance, and occasionally customers when chasing paperwork

Responsabilités

• Process new orders, upgrades, renewals and cancellations accurately and within agreed turnaround times
• Set up new accounts, licences and subscriptions, and verify what the customer receives matches what they bought
• Raise and issue quotes and order forms on behalf of the sales team
• Liaise with Finance on billing queries, invoice corrections, credit notes and payment chasing where it touches a live sales conversation
• Load and cleanse imported data, including lists for campaigns and prospecting
• Keep company and contact records clean
• Run and distribute recurring sales reports (pipeline, activity, bookings, renewals) to support weekly pipeline reviews
• Support commission and incentive administration: collate data, prepare calculations for review, and resolve queries with the relevant manager
• Act as first point of contact for the sales team's administrative and process questions

Connaissances

Sales Support

Sales Admin

CRM / Data Management

Order Processing

Excel

CRM Software

Reporting

Outils

HubSpot

Description du poste

Matched, a FinTech SaaS company, is seeking a Sales Operations Executive in Reading for a hybrid role (3 days in the office, 2 days at home). You will support the sales team with order processing, CRM data integrity, and reports, enabling faster, more accurate processing and a smoother sales cycle.

You will work within Revenue Operations, handling quotes, accounts, subscriptions, and billing touchpoints while driving process improvements and data quality across the team.