Sales Operations Support Specialist

Identify; Reading; Hybrid; GBP 36,000 - 47,000; Part time

Benefits offered by this job

Annual bonus

Flexible hours

Job summary

Identify in Reading, UK, seeks a part-time Sales Excellence Specialist (60–80% FTE) to help drive CRM adoption and commercial performance. The role sits within a lean, international Sales Excellence function with flexible hours and a strong emphasis on data quality and reporting.

You will work with the Sales Excellence Manager to support a regional sales organisation, delivering onboarding, training and insightful dashboards for global stakeholders in a hybrid setup.

Qualifications

• 3–5 years in a sales operations, commercial support, CRM, analytical or project-based role.
• Strong Excel and PowerPoint skills.
• Excellent attention to detail with an analytical mindset.
• Experience producing reports, dashboards for commercial leaders.
• Strong stakeholder engagement across international teams.
• Excellent communication and organisational skills.
• Ability to manage multiple priorities across functions and countries.
• Hands-on CRM experience (Dynamics or Salesforce).

Responsibilities

• Act as CRM key user/superuser and support CRM migration.
• Drive data quality and CRM best practices.
• Support standardisation of sales processes and tools.
• Provide CRM onboarding and training.
• Produce dashboards, reports and presentations for senior stakeholders.
• Translate CRM data into actionable insights.
• Monitor CRM data quality and pipeline accuracy.
• Coordinate Sales / Demand Review and performance meetings.

Skills

CRM experience

Excel

PowerPoint

Data analysis

Stakeholder mgmt

Communication

Independent work

Multi-country coordination

Education

Business degree

Marketing degree

Analytics degree

Tools

Microsoft Dynamics 365

Salesforce

Power BI

Job description

Location: Reading, Hybrid Salary: £36,000 - £47,000 FTE Hours: 24-32 hours per week (Flexible Working Pattern)

The Opportunity

An industry-leading packaging business is seeking a part‑time Sales Excellence Specialist in the UK. This newly created role sits within a lean, international Sales Excellence function and offers genuine flexibility for someone seeking a 60–80% position in commercial operations, sales excellence, sales support or business performance.

Working closely with a Sales Excellence Manager, you will support a regional sales organisation and play a pivotal role in driving CRM adoption, data quality, reporting, business reviews and commercial performance initiatives across multiple international markets.

Key Responsibilities

• Act as a key user/superuser for the CRM, supporting the migration from Salesforce to Microsoft Dynamics.
• Drive data quality, data hygiene and CRM best practice across the sales organisation.
• Support the optimisation and standardisation of sales processes, tools and frameworks to improve commercial effectiveness.
• Provide CRM and Sales Excellence onboarding and training for new and existing sales team members.
• Produce dashboards, reports and presentations for senior commercial and global stakeholders.
• Translate complex commercial and CRM data into clear business insights and recommendations.
• Monitor pipeline and opportunities to ensure CRM records remain accurate and up to date.
• Coordinate and support regular Sales / Demand Review and performance review meetings.

You will ideally possess:

• Around 3–5 years’ experience in a sales operations, commercial support, CRM, analytical or project-based role.
• Strong Microsoft Office skills, particularly Excel (essential) and PowerPoint.
• Excellent attention to detail and data accuracy, with a strong analytical mindset.
• Experience producing reports, dashboards and business presentations for commercial leaders.
• Strong stakeholder engagement skills, including the ability to work with sales managers and international teams.
• Excellent communication, organisational skills and the confidence to work independently.
• Ability to manage multiple priorities and coordinate activity across different functions and countries.
• Hands‑on experience with CRM systems such as Microsoft Dynamics 365, Salesforce or similar.
• Exposure to reporting and business intelligence tools such as Power BI or Tableau.
• Degree qualified in Business, Marketing, Project Management, Analytics or a related discipline.

Working Pattern

The business can offer flexibility around how hours are worked within a 60–80% contract, including:

• 3–4 working days per week (e.g. 3 days at 60%, or Tue–Fri at 80%).
• Potential for shorter working days spread across the week.
• Other flexible arrangements can be considered, aligned to business needs and overlap with the Sales Excellence Manager.

Why Apply?

• Newly created role with scope to help build and shape the Sales Excellence function.
• High-profile position supporting an international commercial team and a global CRM transformation.
• Genuine flexibility around working hours and days (part-time only, 60–80%).
• Strong benefits package and annual bonus opportunity.
• Clear potential for future role expansion and development as the business and Sales Excellence agenda continue to grow.

This opportunity would particularly suit individuals who want to combine commercial analysis, CRM management, sales support and stakeholder engagement within a flexible part‑time position, and who enjoy operating independently in an international, evolving environment.