Sales Operations Specialist (9-Month FTC) – Manufacturing

Owen Daniels; Henley-on-Thames; On-site; GBP 18,000 - 23,000; Full time

Job summary

Owen Daniels in Henley-on-Thames is seeking a Sales Administrator to support its Commercial Operations team. The role focuses on processing customer orders, quotations and invoices, maintaining records in ERP/CRM, and ensuring timely, accurate processing while delivering high levels of service.

You will work with Finance, Operations and Technical Support to resolve order-related issues, handle queries by phone and email, and help with sales reporting and forecasting.

Qualifications

• Previous experience in sales administration or commercial support.
• Excellent administrative and organisational abilities with high accuracy.
• Strong customer service skills with professional communication.
• Resourceful with problem solving and changing priorities.
• Confident using Microsoft Office 365 and new systems quickly.

Responsibilities

• Process customer orders, quotations and invoices accurately within timescales.
• Track outstanding orders and arrange delivery bookings to meet customer needs.
• Update customer records in ERP and CRM and assist with sales reporting.
• Handle inquiries by phone and email, directing complex issues appropriately.
• Collaborate with Finance, Operations and Technical Support to resolve issues.

Skills

Sales administration

Organisational skills

Customer service

Microsoft Office 365

Communication

Tools

ERP systems

CRM systems

MS Office 365

Job description

Owen Daniels in Henley-on-Thames is seeking a Sales Administrator to support its Commercial Operations team. The role focuses on processing customer orders, quotations and invoices, maintaining records in ERP/CRM, and ensuring timely, accurate processing while delivering high levels of service.

You will work with Finance, Operations and Technical Support to resolve order-related issues, handle queries by phone and email, and help with sales reporting and forecasting.