Sales Operations Specialist

Razorblue Group Ltd; Thornaby-on-Tees; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working policy

25 days holidays per year

Birthday off

Referral Bonus

Private Health Insurance

Life insurance

Training & Certifications

Charity volunteering days

Currys tech partnerships

EV scheme

Job summary

razorblue is seeking a Sales Operations Specialist to join a growing tech team. You will handle procurement, quote preparation, and account management support to ensure customer satisfaction and revenue performance.

Hybrid working is available; the role emphasizes collaboration with account managers, project delivery, and service teams to resolve issues and meet client requirements. A strong emphasis on communication and organisational skills is essential.

Qualifications

• Must have previous experience in a procurement/purchasing team.
• Desirable: CIPS Level 3 Advanced Certificate in Procurement and Supply Operations or equivalent.
• Experience with drafting and compliance of procurement policies.

Responsibilities

• Procurement Operations: manage day-to-day ordering for projects and equipment; process requests with proper authorisation; track orders and deliveries; maintain procurement records; assist with policy updates; lead on invoice queries.
• Quote Preparation & Client Support: prepare accurate quotes; research options and pricing; liaise with account managers; engage with customers to tailor quotations; ensure quotes align with costs and margins; follow up on quotes.
• Account Management Support: support Account Managers to deliver excellent customer experience; manage escalations; coordinate with Delivery and Service teams; track renewals and opportunities; identify risks and growth areas; produce regular reports for management.

Skills

Strong communication

Relationship building

Self-motivated

Interpersonal skills

Organisation

Negotiation

Team/independent work

Customer service

Job description

razorblue role:

We are looking for a Sales Operations Specialist to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

Procurement Operations (30%)

• Manging the day-to-day ordering for projects, customer equipment and internal equipment

• Process requests and ensure proper authorisation in line with company policies

• Track orders and delivery timelines, resolving issues that arise

• Maintain procurement documentation and records for audit purposes

• Support on creating & updating procurement policies

• Lead on invoice queries

Quote Preparation & Client Support (40%)

• Prepare accurate quotes for clients on equipment

• Research product options and pricing to meet client specifications

• Liaise with account managers to understand client requirements

• Engage directly with some customers to define requirements and produce quotations tailored to their business needs

• Ensure quotes align with procurement costs and company margin requirements

• Follow-up on outstanding quotes and track conversion rates

Account Management Support (30%)

• Support Account Managers in delivering an exceptional customer experience by proactively managing actions, issues and customer requests

• Own and coordinate customer escalations, ensuring issues are progressed effectively and stakeholders are regularly updated

• Work closely with Project Delivery and Service teams to help resolve project delays, delivery concerns and customer-impacting issues

• Track and follow up outstanding quotations, renewals and commercial opportunities, supporting the achievement of revenue targets

• Assist with the management of customer accounts by identifying risks, service concerns and growth opportunities and escalating them appropriately

• Produce regular reports on customer escalations, open actions, renewal pipelines and outstanding commercial opportunities to support management decision-making

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

Qualifications

• Desirable: CIPS Level 3 Advanced Certificate in Procurement and Supply Operations or equivalent qualification

Experience

• Must have previous experience in a procurement/purchasing team
• Being involved in the drafting and compliance of procurement policies beneficial
• Desirable: IT background, ideally for a Microsoft Partner/Managed Service Provider would be beneficial

Skills

• Strong business and commercial sense
• Ability to build strong working relationships (internal/external)
• Self-motivated, achievement orientated, ability to use own initiative
• Excellent interpersonal skills
• Excellent communication skills – verbal and written
• Ability to persuade, influence, motivate and negotiate effectively at all levels within and outside the organisation
• Excellent organisation required
• Ability to work on your own or as part of a team

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £28,000 - £30,000 per annum depending on skills and knowledge
• Hybrid working - After probation, split time evenly between office and home
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.