Sales Operations Specialist

Cellebrite; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Operations Specialist to manage the sales operation desk and serve as a vital connection between various teams. This role involves overseeing the entire sales process, ensuring smooth order management, and addressing customer needs effectively. The ideal candidate thrives in a dynamic environment, possesses strong problem-solving skills, and is committed to delivering exceptional service. Join a forward-thinking company that values collaboration and accountability, where your contributions will significantly impact the sales operations and customer satisfaction.

Qualifications

• 2+ years of experience in sales coordination or operations.
• Strong knowledge of order management and customer service.

Responsibilities

• Manage the end-to-end sales process from quote to cash.
• Act as the main point of contact for sales and customer support.

Skills

Sales Coordination

Order Management

Customer Interaction

Creative Problem Solving

Multitasking

Accountability

Education

Academic Degree

Tools

Salesforce

Advanced Excel

Job description

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze, and manage investigative digital data in legally sanctioned investigations.

Position Overview:

As the Sales Operations Specialist, you manage the sales operation desk, acting as the main focal point for external and internal customers. You are the backbone/owner of the sales process for the assigned region, serving as a vital connection between the sales and product development teams, finance, production, quality control, and customer support; ensuring the back-office sales process is managed from end to end.

Your responsibilities:

• You do not mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approach. Understanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions.
• Manage back-office sales process end to end (Quote to Cash).
• Order Management and Order Fulfilment: quote entry; order entry and scheduling; order control: pricing integrity, financial issues, etc.; RMAs and demo management; Pay or Return management.
• Implement Cellebrite’s policies and procedures: acting as the “gate keeper” of the company to ensure the orders and Sales Directors’ requests follow company policies and procedures and take proper steps to intervene and correct if needed.
• Follow up on collection of past due invoices.
• Execution and delivery of products to customers.
• Sales Operations: follow up on license renewal dates and manage renewals; be the Sales Director’s “right hand;” point-of-contact for customers regarding any operational/logistical issues; build and issue reports from the system to support the Sales Director’s needs.

Requirements:

• At least 2 years of experience as Sales Coordinator/Sales Operations.
• Experienced with order management, shipment handling, and vast interface with Sales Directors and customer’s experience.
• Systems knowledge: Sales Force (or similar CRM) knowledge necessary.
• Academic degree preferred but not required.
• Advanced Excel knowledge – a plus.
• Adaptive Person.
• Commitment & Accountability: Full ownership of the end-to-end back-office sales process. You know that the task is not complete until you have seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being initiative-taking rather than reactive.
• People person & collaborative: you enjoy collaborating with team members and welcome the opportunity to interact with customers.
• Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details.
• You thrive and deliver in a high-pressure environment.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.