Sales Operations Specialist (w/m/d) 100%

Luware AG; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Sales Operations Specialist to enhance its dynamic sales team. This role offers an exciting opportunity to manage sales data, oversee customer subscriptions, and ensure compliance with company policies. The ideal candidate will have a strong background in sales operations, particularly within the IT sector, and possess excellent communication and organizational skills. Join a vibrant and innovative environment that encourages personal development and the realization of ideas. If you are ready to make a significant impact and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

Challenging work with personal responsibility

Dynamic working environment

Regular team events

Exchange program to work in different offices

Qualifications

• 1-2 years of relevant experience in Sales Operations within the IT industry is mandatory.
• Strong organizational skills and ability to manage multiple tasks efficiently.

Responsibilities

• Manage and update sales data, including customer and prospect information.
• Oversee customer subscriptions, ensuring accurate billing and compliance.

Skills

Organizational Skills

Communication Skills

Customer Service Orientation

Technical Aptitude

Data Entry Skills

Education

Relevant Experience in Sales Operations

Tools

Microsoft Office

Salesforce

Job description

Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We are looking for an ambitious and energetic Sales Operations Specialist to join our dynamic sales team in our Headoffice UK/London-City as soon as possible.

This is an exciting opportunity for a motivated individual, to play a significant role in supporting our sales efforts and enhancing customer satisfaction.

Your responsibilities:

1. Manage and update sales data, including customer and prospect information, sales pipeline, and forecasting data
2. Subscription Management: Overseeing the management of customer subscriptions, ensuring accurate billing and compliance
3. Order Processing and Control: Ensuring all sales orders are processed accurately and in compliance with company policies
4. Sales Tools Administration: Managing sales tools and technologies, ensuring they are effectively utilized by the sales team
5. Renewal Handling: Managing the renewal process for existing customers, ensuring timely and efficient renewals to maintain customer retention and satisfaction
6. 1- 2 years relevant experience in Sales Operations, within the IT industry- is mandatory
7. Strong organizational skills and the ability to manage multiple tasks efficiently while keeping an eye on quality
8. Excellent verbal and written communication skills, including strong phone and email etiquette with a customer-centric approach
9. Ability to build positive relationships with internal and external stakeholders
10. Strong customer service orientation, with a commitment to delivering exceptional support to customers
11. Ability to handle confidential information with discretion and maintain a professional demeanor at all times
12. Ability to work independently and as part of a team, with a proactive and positive attitude
13. Strong technical aptitude and ability to learn new software and technology quickly
14. Proficiency in using Microsoft Office, and CRM software (Salesforce), with strong data entry and reporting skills

Our Offer

1. Challenging, interesting work in a varied field with a high level of personal responsibility
2. A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
3. Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

Join a collegial, international environment where a fresh, dynamic, and open international culture awaits you. Let yourself be inspired by the Luware spirit!

Ready to unleash your full potential? If this speaks to you, don’t hesitate upload your CV spontaneously for an initial review. We’re just a click away!

We can't wait to get to know you!

We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.