Sales Operations Specialist (w/m/d) 100%

Luware; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an ambitious Sales Operations Specialist to join their dynamic team in London. This role offers a chance to significantly impact sales efforts and customer satisfaction. You will manage sales data, oversee subscription management, and ensure accurate order processing. The company fosters a culture of innovation and personal development, providing a motivating work environment that values your ideas. If you're ready to unleash your potential and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Flexible work arrangements

Personal development opportunities

Regular team events

Exchange program between offices

Qualifications

• 1-2 years experience in Sales Operations within the IT industry is mandatory.
• Strong organizational skills with a focus on quality and efficiency.

Responsibilities

• Manage and update sales data, including customer and prospect information.
• Oversee customer subscriptions, ensuring accurate billing and compliance.
• Manage sales tools and technologies for effective utilization.

Skills

Sales Operations

Customer Relationship Management

Data Management

Organizational Skills

Communication Skills

Customer Service Orientation

Technical Aptitude

Education

Relevant Degree or Equivalent Experience

Tools

Salesforce

Microsoft Office

Job description

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Luware continues to grow! Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We are looking for an ambitious and energetic Sales Operations Specialist to join our dynamic sales team in our Headoffice UK/London-City as soon as possible.

This is an exciting opportunity for a motivated individual, to play a significant role in supporting our sales efforts and enhancing customer satisfaction.

Your responsibilities:

• Manage and update sales data, including customer and prospect information, sales pipeline, and forecasting data
• Subscription Management: Overseeing the management of customer subscriptions, ensuring accurate billing and compliance
• Order Processing and Control: Ensuring all sales orders are processed accurately and in compliance with company policies
• Sales Tools Administration: Managing sales tools and technologies, ensuring they are effectively utilized by the sales team
• Renewal Handling: Managing the renewal process for existing customers, ensuring timely and efficient renewals to maintain customer retention and satisfaction
• 1- 2 years relevant experience in Sales Operations, within the IT industry- is mandatory
• Strong organizational skills and the ability to manage multiple tasks efficiently while keeping an eye on quality
• Excellent verbal and written communication skills, including strong phone and email etiquette with a customer-centric approach
• Ability to build positive relationships with internal and external stakeholders
• Strong customer service orientation, with a commitment to delivering exceptional support to customers
• Ability to handle confidential information with discretion and maintain a professional demeanor at all times
• Ability to work independently and as part of a team, with a proactive and positive attitude
• Strong technical aptitude and ability to learn new software and technology quickly
• Proficiency in using Microsoft Office, and CRM software (Salesforce), with strong data entry and reporting skills

Our Offer

• Challenging, interesting work in a varied field with a high level of personal responsibility
• A dynamic, motivating working environment that leaves room for the realisation of your ideas and promotes your personal development
• Regular team events and the opportunity to work in one of the Luware offices for up to one month as part of our exchange programme

Join a collegial, international environment where a fresh, dynamic, and open international culture awaits you. Let yourself be inspired by the Luware spirit!

Ready to unleash your full potential? If this speaks to you, don’t hesitate upload your CV spontaneously for an initial review. We’re just a click away!

We can't wait to get to know you!

We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Information Technology, and Sales

• Industries

  Computer and Network Security, Computer Hardware Manufacturing, and Software Development

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