Sales Operations Specialist

Geely Auto Uk; Coventry; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company pension scheme

Geely ECOS scheme

x6 Life assurance

Enhanced Maternity and Paternity Pay

Medicash

Bike2work scheme

Job summary

Geely Auto UK is seeking a Sales Operations Specialist to support the Sales function with accurate performance analysis, reporting and data management. The role coordinates sales programmes, targets, dealer incentives and financial processes, providing actionable insights for forecasting and strategic planning.

Working closely with Sales, Finance, Dealer Development and external partners, you will ensure data accuracy, operational efficiency and compliance while driving improvements to GDMS, ERP

Qualifications

• Bachelor’s degree in Business Administration, Business Operations, Data Analytics, Information Systems, or related field.
• Experience in sales operations or dealer operations.
• Automotive industry or dealer networks experience desirable.
• Experience with CRM, ERP, GDMS/DMS or similar systems.

Responsibilities

• Manage dealer inquiries and coordinate with internal teams for timely resolution.
• Investigate order issues and drive to resolution.
• Analyze dealer feedback to improve GDMS functionality.
• Review dealer-facing processes and recommend improvements.
• Support DVLA/RAV reporting, dealer payments and incentives.

Skills

CRM/ERP systems

Data analytics

Power BI

Excel proficiency

Cross-functional teamwork

Education

Bachelor’s degree in Business Administration, Business Operations, Data Analytics, Information Systems, or related field

Postgraduate qualification advantageous

Tools

GDMS/DMS

ERP

CRM

Job description

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.

Job purpose:

The Sales Operations Specialist will be responsible for supporting the Sales function through accurate performance analysis, reporting and data management, while coordinating sales programmes, targets, dealer incentives and financial processes. The role will provide actionable insights to support sales performance, forecasting and strategic planning, working closely with Sales, Finance, Dealer Development and external partners to ensure data accuracy, operational efficiency and compliance.

Main responsibilities:

• Dealer Query & Issue Management: Manage dealer enquiries, prioritise requests and coordinate with internal teams to ensure timely resolution.
• Order Issue & Resolution Management: Investigate order problems, identify root causes and track issues through to resolution, reducing recurring operational issues.
• GDMS System Improvement: Analyse dealer feedback and system usage to identify improvements, working with IT to enhance functionality and user experience.
• Dealer Process & Operational Improvement: Review dealer-facing processes, identify inefficiencies and recommend improvements to streamline operations and turnaround times.
• Compliance & Sales Operations Support: Support DVLA/RAV reporting, dealer payment and incentive queries, reconciliations and wider Sales Operations activities.

Education, Skills and Personal characteristics required:

EDUCATION, TRAINING AND EXPERIENCE

• Bachelor’s degree in Business Administration, Business Operations, Data Analytics, Information Systems, or a related field. A postgraduate qualification is advantageous but not essential.
• Prior experience in sales operations, dealer operations, customer/dealer support, order management, business analysis or a similar operational role.
• Experience within the automotive industry or working with dealer networks is highly desirable.
• Experience working with CRM, ERP, DMS/GDMS or other business systems is highly desirable.
• Experience handling high-volume queries, prioritising issues and coordinating cross-functional resolution is advantageous.
• Experience identifying process or system improvement opportunities and translating operational feedback into practical requirements is advantageous.
• Proficiency in Microsoft Excel and standard reporting tools; Power BI experience is beneficial.
• Training or practical experience in CRM, ERP, GDMS/DMS or similar operational systems is beneficial.

What can we offer you beyond the salary:

• 25 days annual leave + bank holidays
• Company pension scheme
• Geely ECOS scheme
• x6 Life assurance
• Enhanced Maternity and Paternity Pay
• Medicash
• Bike2work scheme

We are an equal opportunities employer:

At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.