Sales Operations Project Manager

ZipRecruiter; Harlow; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading company in electronic components distribution is seeking a Sales Operations Project Manager to oversee complex customer engagements and drive market-share objectives. This role involves managing project execution, sales order processing, and customer retention activities, requiring strong project management skills and effective communication with stakeholders.

Qualifications

• Deep knowledge of Oracle SWB (sales and assets).
• Experience in project management and process mapping.
• Strong communication skills with executive levels.

Responsibilities

• Manage and execute complex projects related to customer engagements.
• Oversee sales order processing and resolve customer order issues.
• Conduct market research to determine appropriate pricing.

Skills

Project management

Process mapping

Commercial awareness

Cross-functional collaboration

Change management

Effective communication

Tools

Oracle SWB

Job description

Job Description

Position: Sales Operations Project Manager

Company: Arrow Global Components (AGC), part of Arrow Electronics, a leader in distribution and value-added services for electronic components. We resell, customize, and distribute electronic components globally, maintaining trusted relationships with industry leaders on both supplier and customer sides.

Learn more about us: Company | Arrow Electronics | Arrow - Welcome to Arrow | Five Years Out

Role Overview

Reporting to the EMEA Sales Operations Manager, this role focuses on the timely and successful implementation of new complex customer engagements. The individual will advise strategic sales teams on aligning systemic capabilities with customer needs, lead process definition and project planning, and support the development of new capabilities as requirements evolve. This position is crucial in driving Arrow towards long-term market-share objectives.

Principal Accountabilities

1. Manage and execute complex projects related to special assignments, customer-specific supply, acquisitions, mergers, change management, strategy execution, and organizational changes.
2. Oversee sales order processing, including receipt, booking, tracking shipments, delivery, billing, and backlog activities. Provide sales reports, respond to order inquiries, and resolve customer order issues.
3. Manage customer retention activities within CRM, resolve customer concerns, and develop contact strategies. Oversee return materials authorization (RMA) processes for returns, exchanges, and repairs.
4. Resolve escalated operational issues, including vendor concerns and contract reviews. Develop new processes for special services or programs.
5. Conduct market research to determine appropriate pricing for non-standard items to ensure profit margins.
6. Manage personnel development, hiring, training, and monitor staff performance.
7. Oversee customer quoting activities, ensuring efficiency and compliance with rules and guidelines.

Required Competencies

• Project management
• Process mapping
• Deep knowledge of Oracle SWB (sales and assets)
• Commercial awareness (internal & external)
• Cross-functional collaboration
• Influence without authority
• Change management
• Effective communication with executive levels
• Proactive execution (