Sales Operations Project Manager

Arrow Electronics; Harlow; On-site; GBP 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sales Operations Project Manager, where you will lead complex projects and drive strategic initiatives. This role is crucial for managing customer engagements and aligning sales processes with company objectives. You will collaborate across functions, resolve operational challenges, and implement new processes that enhance service offerings. If you are passionate about project management and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in managing complex projects and strategic initiatives.
• Strong understanding of sales processes and customer engagement.

Responsibilities

• Manage and execute complex projects related to customer-specific supply and strategic initiatives.
• Oversee sales order processing and ensure accuracy in tracking shipments.

Skills

Project management

Process mapping

Oracle SWB knowledge

Commercial awareness

Cross-functional collaboration

Change management

Executive communication

Job description

Position:

Sales Operations Project Manager

Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients worldwide. Our business relies on long-lasting relationships with industry leaders, both suppliers and customers.

Learn more about us: Company | Arrow Electronics | Welcome to Arrow - Five Years Out

Role Overview:

Reporting to the EMEA Sales Operations Manager, this role focuses on the timely and successful implementation of new complex customer and company engagements. The individual will lead in advising strategic sales teams on aligning systemic capabilities with customer and internal needs, defining processes, planning projects, and supporting development of new capabilities to meet emerging requirements. This position is key to driving Arrow towards long-term market-share objectives.

Principal Accountabilities:

1. Manage & execute complex projects related to special assignments, customer-specific supply, acquisitions, mergers, change management, and strategic initiatives.
2. Oversee processing of sales orders, ensuring accuracy, tracking shipments, billing, backlog, and providing sales reports. Handle customer retention processes, including CRM and RMA procedures.
3. Resolve escalated operational issues, including vendor concerns and contract reviews.
4. Design and implement new processes for special services and programs, and conduct market research for pricing strategies.
5. Manage personnel development, hiring, training, and monitor staff performance.
6. Oversee customer quotes activities aligned with customer strategies and order management.

Required Competencies:

• Project management
• Process mapping
• Deep knowledge of Oracle SWB (sales and assets)
• Commercial awareness (internal & external)
• Cross-functional collaboration
• Influence without authority
• Change management
• Communication with executive levels
• Proactive execution (