Sales Operations Manager

The Economist; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization in London seeks a Sales Operations Manager to enhance sales team efficiency through strategic tools and data insights. The role involves leading a team to drive performance, support sales processes, and ensure data integrity. Ideal candidates will have extensive experience with Salesforce and a strong background in sales operations best practices. Join a dynamic team committed to excellence and innovation.

Benefits

Incentive programme

Generous leave policies

Volunteering days

Well-being support

Free access to Economist content

Qualifications

• Experience in defining and implementing sales process improvements.
• Deep understanding of Salesforce capabilities.
• Knowledge of sales operations best practices.

Responsibilities

• Lead the sales operations team to optimize sales performance.
• Collaborate on implementing sales enablement tools.
• Monitor CRM data compliance and quality.

Skills

CRM management

Data analysis

Communication

Collaboration

Problem-solving

Education

Salesforce Admin Certification

APM Project Management Qualification

Tools

Salesforce

Gmail

Google Calendar

Google Drive

Job description

Get AI-powered advice on this job and more exclusive features.

Who We Are

We are an organisation that exists to drive progress. That's the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them.

We deliver analysis and insights in many formats to subscribers and clients in 170 countries through our four businesses, The Economist, Economist Impact, Economist Intelligence and Economist Education, which uphold our global reputation for excellence and integrity.

The Sales Operation Manager is a sales operations professional with demonstrable experience in creating a strategy to support sales teams and sales leadership in their day-to-day work by ensuring they have the tools, data, and processes that enable them to be effective and achieve their sales goals. In this role, the Sales Operations Manager will lead the sales operations team to provide data insights, analysis, process improvements, coaching, and leadership that optimise sales performance and drive outstanding customer service.

The Sales Operation team works across sales teams and business units to help them run more efficiently and effectively. The team undertakes the bulk of sales-related administrative tasks to allow sales teams to focus on revenue-driving activities and sales leaders to concentrate on coaching and supporting their teams. They generate data-driven insights, forecasts, strategy plans, and ensure that all necessary systems and tools are in place to enable customer-facing teams to maximise their performance. The Sales Operations Manager leads this team to achieve these outcomes.

Responsibilities

1. Collaborate on implementing sales enablement tools and technologies, including Salesforce CRM, working across the organisation and with Technology to ensure tools and processes support the objectives of TEG’s sales organisation.
2. Participate in the central Commercial operations and Enablement team to create a Centre of Excellence for TEG, while partnering with the Impact Partnerships and Events Business Unit to maintain strategic alignment.
3. Monitor CRM data compliance and quality, working closely with sales leadership and Technology to maintain data integrity.
4. Support the accuracy and distribution of sales reports and other intelligence, recommending improvements or developing new reporting tools as needed.
5. Drive adoption and effective use of sales tools across all sales teams.
6. Collaborate with Marketing Operations to support lead management and ensure data integrity across marketing and sales processes.
7. Partner with sales leaders to facilitate data-driven decision-making for sales funnel and process improvements.
8. Contribute to the development and administration of sales incentive programs for senior leadership.
9. Identify opportunities for sales process improvements, working closely with leadership to prioritize and implement changes.
10. Define and maintain data governance processes for sales data, ensuring compliance.
11. Maintain data quality across sales and finance systems, including customer accounts.
12. Support territory management activities.
13. Design and deliver training to sales teams on systems, tools, and data usage.
14. Develop and execute communication strategies to engage sales teams with updates and training.
15. Support the RFP process by managing reusable components, templates, and processes to streamline responses.
16. Provide hands-on leadership to the TEG Sales Operations team, setting goals and driving performance.
17. Foster team development through individual growth plans and skill enhancement opportunities.

The Ideal Experience For This Role Is

• Experience in defining and implementing sales process improvements to achieve business outcomes.
• Deep understanding of Salesforce capabilities, including defining requirements for enhancements and working with teams to deliver upgrades.
• Best practices in CRM data hygiene and quality management.
• Knowledge of sales operations best practices.
• Experience in a global sales organisation.

The Ideal Skills For This Role Are

• Lean and continuous improvement principles applied to sales processes.
• CRM management and data analysis skills, including tools like spreadsheets and Data Loader.
• Sales pipeline management, forecasting, and reporting expertise.
• Building dashboards and reports in Salesforce.
• Proficiency with Gmail, Google Calendar, and Google Drive.
• Strong communication, collaboration, and proactive working skills.
• Excellent analytical and problem-solving abilities.

The Ideal Professional Attributes For This Role Are

• Effective communicator with goal-setting and expectation management skills.
• Ability to multi-task and prioritize effectively.
• Attention to detail, especially with large datasets, and ability to derive insights and recommendations.
• Customer-focused mindset, considering internal and external customer experiences.
• Stakeholder management skills, especially with senior leadership as a trusted advisor.

Qualifications (preferred, Not Essential)

• Salesforce Admin Certification (ADM 201)
• APM Project Management Qualification (PMQ)

Benefits

We offer excellent benefits including an incentive programme, generous leave policies, volunteering days, well-being support, and free access to Economist content. Country-specific benefits are also provided.

Our Values

Our values are a set of beliefs that strengthen TEG’s purpose and demonstrate where we aim to be as an organisation. They include:

• Independence: We champion freedom and exploration.
• Integrity: We pursue truth with rigour and transparency.
• Excellence: We aspire to high standards and continuous progress.
• Inclusivity: We value diversity and fairness.
• Openness: We foster collaboration and new ideas.

The Economist Group is committed to diversity and equal opportunities, creating an inclusive environment for all colleagues and potential colleagues regardless of background or identity.