Sales Operations Manager

New Chapter Consulting; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

New Chapter Consulting is seeking a Sales Operations leader in London. The role focuses on building and guiding a high-performing Sales Operations team, optimizing processes, and delivering customer-centric improvements across the sales journey.

You will own CRM strategy, reporting and stakeholder engagement, working across Sales, Finance and IT to accelerate productivity in a fast-paced, premium global business. Hybrid work is offered with a choice of three on-site days.

Qualifications

• Experience leading sales operations teams and driving productivity enhancements.
• Proven ability to improve CRM adoption, reporting and visibility.
• Commercially minded with strong process optimisation capabilities.

Responsibilities

• Lead Sales Operations team and own key projects.
• Improve sales processes, CRM systems and data visibility.
• Partner with Sales, Finance, IT and other functions to drive outcomes.

Skills

Team leadership

Coaching

CRM experience

Analytical thinking

Stakeholder management

Tools

Salesforce

CRM tooling

Job description

I’m working on a fantastic opportunity with a truly premium global business and I'm looking for a Sales Operations leader who knows how to bring out the best in people, processes and systems.

This is a key role within the Sales function, leading a Sales Operations team and helping to make the entire sales journey more efficient, commercially focused and customer-centric.

What I'm looking for:

• A proven team leader who genuinely enjoys coaching, developing and motivating people
• Strong Salesforce / CRM experience with the ability to improve processes, adoption, reporting and visibility
• Someone commercially minded who can spot opportunities to improve sales productivity and optimise the sales process
• A confident stakeholder manager, comfortable partnering with Sales, Finance, IT and other teams
• Highly organised, analytical and comfortable working in a fast-paced environment

You'll have real ownership across team leadership, sales optimisation, CRM systems and high-priority projects, so this is much more than a traditional Sales Operations role.

The role is based in London and they offer hybrid working (you choose which 3 days you work in the week).

If you're an experienced Sales Operations Manager and the combination of people leadership, Salesforce and commercial optimisation sounds like you, I'd love to hear from you.