Sales Operations Manager

Home Made; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Home Made, a fast-growing PropTech startup, is seeking a dynamic Sales Operations Manager to lead their Bookings and Operations team. This pivotal role will oversee the customer journey, drive process improvements, and ensure operational efficiency. Join a mission-driven team dedicated to revolutionising the rental experience with innovative technology.

Benefits

Opportunity to grow in a high-impact role

Collaborative, transparent culture

Qualifications

• Proven experience in sales/customer operations, ideally in a tech-driven environment.
• Strong track record in people management and team leadership.
• Highly analytical and comfortable using data to drive decisions.

Responsibilities

• Lead and manage the Bookings and Operations team.
• Identify and implement process improvements to streamline operations.
• Analyse operational data to inform decisions and drive performance.

Skills

Sales Operations

Process Management

Data Analysis

Team Leadership

Customer Satisfaction

Tools

CRM Systems

Job description

Direct message the job poster from Home Made

Head of People at Home Made *We're Hiring*

Job Title: Sales Operations Manager

Salary: (Depending on Experience)

About Us:

Home Made is on a mission to revolutionise the rental experience. As a fast-growing PropTech startup, we're redesigning how people rent and let homes—combining customer obsession with smart technology to deliver a better, fairer, and more efficient process for everyone involved.

We’re looking for a dynamic, impact-driven Sales Operations Manager to lead our high-performing Bookings and Operations team. This is a critical role that sits at the heart of our business, overseeing the processes that shape the customer journey—from initial enquiry to scheduled viewings, through to sales agent coordination and performance.

What You’ll Be Doing:

Team Leadership & Performance Management

• Lead and manage the Bookings and Operations team, driving a culture of excellence, accountability, and continuous improvement.
• Set and monitor team KPIs, ensuring alignment with company goals and a relentless focus on outcomes and customer satisfaction.
• Oversee the customer enquiry lifecycle, ensuring efficient and customer-centric handling of all booking requests.
• Manage and optimise the logistics of sales agent routing and scheduling to ensure operational efficiency and responsiveness.

Process Improvement & Innovation

• Identify, design, and implement process improvements to streamline operations and scale effectively.
• Collaborate with product and tech teams to ensure CRM and internal tools enhance both operational workflows and the customer journey.

Data & Insights

• Analyse operational data and customer metrics to inform decisions and drive performance improvements.
• Build and maintain dashboards that track key metrics and share insights with leadership.

Cross-functional Collaboration

• Act as the bridge between operations, tech, and customer experience—ensuring our tools, processes, and people are aligned to deliver an exceptional end-to-end customer journey.
• Champion the customer in internal discussions, helping guide how our products evolve to better meet user needs.

What We’re Looking For:

• Proven experience in sales/customer operations, logistics, or process management, ideally in a fast-paced, high-volume or tech-driven environment.
• A strong track record in people management with the ability to inspire and lead high-performing teams.
• Experience working with CRM systems and partnering with product/tech teams to enhance internal tooling and customer experience.
• Highly analytical and comfortable using data to drive decisions and optimise performance.
• Strong process thinking, able to spot inefficiencies, design better workflows, and implement change at speed.
• Comfortable in ambiguity and excited to roll up your sleeves to solve problems and build from the ground up.
• Passionate about creating impact and improving the way things work for customers and internal teams alike.

Why Join Home Made?

• Be part of a mission-driven startup redefining an outdated industry.
• Work with a passionate team where your input will shape the future of the company.
• Opportunity to grow and evolve with the business in a high-impact role.
• Collaborative, transparent culture that values ownership and innovation.

Ready to get stuck in?

We’d love to hear from people who thrive in sales based, operational environments, love fixing broken systems, and are motivated by real-world impact. If you’re looking to make your mark in a growing startup, Home Made is the place for you.

We are an equal-opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunities to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

As part of your application, if you require any accommodations or reasonable adjustments in the recruitment process, please get in touch and contact us at [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Sales, and Customer Service

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