Sales Operations Manager

Quicker Same Day Limited; Blackburn; On-site; GBP 45,000 - 65,000; Full time

Job summary

A growing UK-wide courier and transport company is seeking a Business Development & Operations Manager to drive sales growth and manage daily operations. This senior role requires proven experience in the courier or transport sector, strong commercial awareness, and a proactive approach. Responsibilities include identifying new business opportunities, operational planning, and contributing to overall business strategy. The ideal candidate will possess excellent relationship-building skills and experience in managing a sales process.

Qualifications

• Proven experience in business development and operations within the courier or transport sector.
• Strong ability to build and maintain customer relationships.
• Experience in preparing quotations and managing a sales process.

Responsibilities

• Identify and secure new business opportunities.
• Assist day-to-day operational planning and service delivery.
• Contribute ideas for sales performance and operational efficiency.
• Manage the sales process from initial contact through onboarding.
• Assist with day-to-day operational planning and service delivery.
• Monitor performance to ensure high service levels are met.
• Resolve operational issues efficiently and professionally.
• Work closely with the wider team to ensure customer requirements are met.
• Contribute ideas to improve sales performance and operational efficiency.
• Support growth initiatives and longer-term planning.

Skills

Proven experience in the courier or transport sector

Commercial awareness

Proactive approach to business growth

Relationship building

CRM

Job description

We are a growing UK-wide same-day courier and transport company providing reliable, time-critical delivery solutions to a broad range of customers. We are now looking to appoint a Business Development & Operations Manager to help drive sales growth while supporting the smooth running of day-to-day operations.

This is a senior, hands-on role suited to someone with proven experience in the courier or transport sector who can bring commercial awareness, new ideas, and a proactive approach to business growth.

Key Responsibilities

Business Development

• Proactively identify and secure new business opportunities within the courier and transport sector
• Build and maintain strong relationships with direct customers
• Prepare quotations and pricing with a clear focus on profitability
• Manage the sales process from initial contact through to onboarding

Operations Support

• Assist with day-to-day operational planning and service delivery
• Monitor performance to ensure high service levels are consistently met
• Resolve operational issues efficiently and professionally
• Work closely with the wider team to ensure customer requirements are met

Commercial & Strategic Input

• Contribute ideas to improve sales performance and operational efficiency
• Support business growth initiatives and longer-term planning
• Help develop processes that support a scalable and sustainable operation