Sales Operations Lead: AI-Driven Forecast & Process

Zen Internet; Rochdale; On-site; GBP 70,000 - 100,000; Full time

Job summary

Zen Internet is seeking a proactive Sales Operations Manager to optimise sales processes, maintain CRM integrity, and drive forecasting accuracy. The role will coordinate a virtual team and collaborate with Marketing, Customer Success, Finance, and Product to increase speed, quality, and predictability of the sales effort.

The successful candidate will blend analytical rigour with strong business acumen, actively exploring AI tools to enhance efficiency and decision-making in a fast-growing

Qualifications

• Strong experience with CRM platforms (e.g., Salesforce, HubSpot).
• Experience building dashboards and performing data analysis.
• Demonstrated appetite for learning and applying AI tools to workflows.
• Strong problem-solving and project coordination skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently in a high-growth environment.

Responsibilities

• Design, document, and improve sales processes across the revenue funnel, focusing on productivity and conversion impact.
• Jointly own CRM administration, governance, and data quality standards, including data privacy obligations.
• Identify and support AI/automation opportunities across the sales workflow, building a business case for what works.
• Build and maintain dashboards and executive reporting, using AI tools to automate manual reports.
• Support annual and quarterly sales planning, including account segmentation and coverage models.
• Coordinate bid processes and responses, owning template responses and proposal documentation.

Skills

CRM systems

Data dashboards

AI tools

Problem solving

Stakeholder management

Independent work

Tools

Salesforce

HubSpot

Job description

Zen Internet is seeking a proactive Sales Operations Manager to optimise sales processes, maintain CRM integrity, and drive forecasting accuracy. The role will coordinate a virtual team and collaborate with Marketing, Customer Success, Finance, and Product to increase speed, quality, and predictability of the sales effort.

The successful candidate will blend analytical rigour with strong business acumen, actively exploring AI tools to enhance efficiency and decision-making in a fast-growing