Sales Operations Director

Synthesia; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Operations Director to enhance sales performance and operational excellence. This role involves managing a dynamic team, optimizing sales processes, and leveraging data insights to drive efficiency. You'll collaborate with senior leadership to tackle bottlenecks and improve sales capabilities, all within a fast-paced SaaS environment. If you are technically adept and detail-oriented, this is a fantastic opportunity to contribute to a market-defining product while enjoying significant career growth in a supportive and innovative culture.

Benefits

Private Medical Insurance

Paid Parental Leave

25 Days Annual Leave

Cycle to Work Scheme

Regular Socials and Company Retreats

Free Office Snacks

Home Office Setup Budget

Pension Contribution

Qualifications

• 5+ years in Revenue/Sales Operations at a fast-growing SaaS business.
• Experience with recruiting, coaching, and operational excellence.

Responsibilities

• Manage a distributed team of Sales and Revenue Operations professionals.
• Drive pipeline visibility and implement best practices for data accuracy.

Skills

Sales Operations

Analytical Skills

Pipeline Management

Coaching and Development

Project Management

Education

Bachelor's Degree

Tools

Salesforce

Outreach

Snowflake

Everstage

Census

Job description

About the role...

Synthesia is looking for a Sales Operations Director to join our Revenue Operations team and focus on driving efficient sales performance. Reporting to the Head of Revenue Operations, the Sales Operations Director will partner closely with our CRO and VP of Sales, and work closely with our Sales leadership, to identify bottlenecks and inefficiencies in the sales process, drive operational excellence across the sales organisation, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, with experience leading a Sales Ops function within a fast-growing SaaS environment.

What you will be doing…

Team Management

• Managing a growing and distributed team of Sales and Revenue Operations professionals supporting a sales organisation operating globally.
• Ensuring Sales leaders and reps have adequate operational coverage; that Sales ops is adequately staffed and skilled; and providing coaching and development plans for direct reports.
• Working with the sales leadership to plot, implement and optimise sales processes and journeys.
• Improve sales capability and effectiveness by delivering visibility into business performance, through BI and exploratory analytics.
• Drive pipeline visibility and accuracy, implementing best practices to improve data quality and accuracy.
• Gather requirements and project manage changes to our processes and sales technology that result in improvements to sales productivity or efficiency.
• Working closely with the Sales Enablement function to ensure new hires are onboarded effectively and pushed to productivity quickly.
• Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning.
• Coordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product.
• Supporting on deal desk initiatives, including structuring deals, assisting on quote generation and broadly supporting the deal closure process.

We’d love to hear from you if you bring…

• 5+ years in a Revenue/Sales Operations role at a fast-growing SaaS business, with direct experience of recruiting, development and coaching Ops people and driving operational excellence.
• Strong previous experience as an individual contributor in a similar business; you know what its like to do the job!
• Experience with our sales tech stack - Salesforce, Outreach, Snowflake, Everstage and Census - and other tools within the SaaS ecosystem.
• Strong experience with core sales business processes, including pipeline management, forecasting, capacity, territory and quota planning.
• Experience working with a variety of senior stakeholders at C-Suite, VP and Senior Leader level.
• A high technical benchmark: we’re looking for someone who can demonstrate technical leadership. In particular, analytical skills, including SQL and the ability to comfortably structure and analyze data, are important.
• Able to translate business challenges into technology/process-led solutions.
• An ability to work autonomously; you’re self-sufficient and able to make low- and medium-risk decisions.

Location: London or UK Remote

• Private Medical Insurance (London)
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay.
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials and company retreats + free office snacks and regular tasty lunches! (London)
• Pension contribution/salary sacrifice. (London)
• A brand new computer + monitor and an additional home office set-up budget.
• A huge opportunity for career growth as you’ll help shape a market-defining product.

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