Sales Operations Co-ordinator

Major Recruitment Midlands Perms; Fenny Stratford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Major Recruitment Midlands Perms is seeking a detail-oriented Sales Operations Administrator to join its Sales Operations team in the UK. The role focuses on pricing administration, SAP systems, and supporting day-to-day operations across pricing conditions, contracts, surcharges and VAT.

You will work with cross-functional teams, investigate queries, maintain records, and help document procedures as SAP knowledge grows.

Responsibilities

• Process pricing condition and contract requests within agreed timescales, following the appropriate approval procedures.
• Maintain accurate pricing records, checking validity dates, pricing structures and relevant conditions.
• Support promotional campaigns, price changes and peak-period activity.
• Identify and elevate requests that fall outside agreed guidelines.
• Support the day-to-day administration of Condition & Contract Management (CCM), including data entry, validation and record maintenance.
• Assist with system testing, user acceptance testing (UAT) and data checks during system updates and improvements.
• Develop your knowledge of SAP S/4HANA and pricing processes, helping to ensure systems are used effectively and consistently.
• Support administration relating to surcharges and VAT.
• Investigate and respond to queries from Business Units, Order Desk, Credit Control and Finance.
• Gather relevant information, identify potential root causes and resolve issues where possible.
• Escalate more complex queries appropriately, ensuring the necessary information has been collected.
• Keep colleagues informed of progress and outcomes, providing clear and timely communication.
• Create and maintain clear, accurate process documentation and standard operating procedures.
• Help improve consistency across pricing, contract administration and related processes.
• Identify repetitive, manual or error-prone tasks and suggest opportunities for improvement or automation.
• Maintain up-to-date project information and track assigned activities through the team's project management system.
• Build practical knowledge of SAP S/4HANA, pricing conditions, condition techniques and tax determination.
• Participate in team training, knowledge-sharing sessions and system improvement projects.
• Take on increasing responsibility as your skills, knowledge and confidence develop.
• Work collaboratively with colleagues across different specialist areas, seeking guidance when required

Job description

Sales Operations Administrator - SAP & Pricing

My Client is looking for a detail-oriented and proactive Sales Operations Administrator to join its Sales Operations team.

This is an excellent opportunity for someone looking to develop their career in Sales Operations, pricing administration and SAP systems. You will provide day-to-day administrative support across pricing conditions, contracts, surcharges and VAT, helping to ensure that business processes run smoothly and accurately.

Working closely with teams across the business, you will investigate and resolve queries, maintain accurate records, support system testing and contribute to improving internal processes. You will also help document procedures and identify opportunities to make everyday tasks more efficient.

The role is designed to offer long-term development, starting with structured administrative responsibilities and progressing towards greater ownership of specialist tasks as your SAP knowledge and technical skills grow.

Key Responsibilities

Pricing & Contract Administration

• Process pricing condition and contract requests within agreed timescales, following the appropriate approval procedures.
• Maintain accurate pricing records, checking validity dates, pricing structures and relevant conditions.
• Support promotional campaigns, price changes and peak-period activity.
• Identify and elevate requests that fall outside agreed guidelines.

SAP & System Support

• Support the day-to-day administration of Condition & Contract Management (CCM), including data entry, validation and record maintenance.
• Assist with system testing, user acceptance testing (UAT) and data checks during system updates and improvements.
• Develop your knowledge of SAP S/4HANA and pricing processes, helping to ensure systems are used effectively and consistently.
• Support administration relating to surcharges and VAT.

Query Resolution & Business Support

• Investigate and respond to queries from Business Units, Order Desk, Credit Control and Finance.
• Gather relevant information, identify potential root causes and resolve issues where possible.
• Escalate more complex queries appropriately, ensuring the necessary information has been collected.
• Keep colleagues informed of progress and outcomes, providing clear and timely communication.

Process Improvement & Documentation

• Create and maintain clear, accurate process documentation and standard operating procedures.
• Help improve consistency across pricing, contract administration and related processes.
• Identify repetitive, manual or error-prone tasks and suggest opportunities for improvement or automation.
• Maintain up-to-date project information and track assigned activities through the team's project management system.

Learning & Development

• Build practical knowledge of SAP S/4HANA, pricing conditions, condition techniques and tax determination.
• Participate in team training, knowledge-sharing sessions and system improvement projects.
• Take on increasing responsibility as your skills, knowledge and confidence develop.
• Work collaboratively with colleagues across different specialist areas, seeking guidance when required