Sales & Operations Assistant

Metro Rod Limited; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales & Operations Assistant to manage commercial relationships and oversee operations in a dynamic environment. This role involves scheduling, liaising with customers, and assisting with quotes, all while ensuring high standards of service. With a focus on customer satisfaction and operational efficiency, you'll be part of a team that values collaboration and individual initiative. Enjoy benefits like ongoing training, a supportive work culture, and discounts at popular retailers. If you're enthusiastic and adaptable, this opportunity is perfect for you.

Benefits

Health & Safety Training

Retail Discounts

21 Days Holiday

Training and Development

Positive Work Culture

Qualifications

• Experience in scheduling or maintenance administration.
• Strong customer focus with excellent communication skills.

Responsibilities

• Manage commercial relationships and oversee operations.
• Schedule engineers for reactive, planned maintenance, and quoted works.
• Collect performance data and report to management monthly.

Skills

Stakeholder Relationship Management

Scheduling

Customer Service

IT Skills (Excel)

Communication Skills

Organizational Skills

Job description

Sales & Operations Assistant
Metro Rod South Yorkshire
Doncaster
8am-5pm Mon-Fri
£25,000 - £35,000 DOE + benefits

Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are a successful small business with the backing of a nationally recognised brand Metrorod. We provide a 24/7 service to both commercial and domestic customers.

What does it entail?

This person will be responsible for managing commercial relationships and overseeing the operations across a specific location. The role is ideal for someone who is confident and who has experience managing stakeholder relationships as well as working within a busy fast paced environment. Some of the duties involved but not limited to will be:

• Schedule engineers works – reactive, planned maintenance and quoted works.
• Liaise with customers, arrange appointments, requesting uplifts etc.
• Assist with creating quotes
• Work on CCTV reports and quotes
• Ordering parts for engineers
• Deal with incoming calls/emails – mark/send emails to relevant person
• Collect data on engineers’ performance and report to management on a monthly basis

What do we look for?

• Experience within a scheduling/maintenance admin role
• Resilient and able to adapt
• Customer focused, enthusiastic and a confident communicator
• Excellent written and verbal skills
• Competent IT skills – specific experience using Excel
• Great administrative and organisational ability
• Collaborative whilst able to work on your own unsupervised

What will you get?

• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• 21 days holiday, plus bank holidays
• Training and development
• Part of a fantastic work culture