Sales Operations Analyst

Wiley; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Wiley is seeking a Sales Operations Analyst to join their team in the UK. This role focuses on providing Tier 1 support to sales teams, managing data compliance, and aiding in process improvements. The ideal candidate is organized and self-motivated, with strong CRM experience and problem-solving skills, ready to enhance company operations in a dynamic environment.

Benefits

Comprehensive benefits package

Promotion of continual learning and internal mobility

Meeting-free Friday afternoons for focused work

Qualifications

• Experience in CRM and territory management.
• Strong communication skills—written, verbal, and presentation.
• Self-motivated with the ability to work independently.

Responsibilities

• Support sales teams by maintaining data compliance and streamlining processes.
• Provide ongoing support for sales requests related to basic problems.
• Educate end users on applications and technology.

Skills

Organizational Skills

Time Management

Problem-Solving

Communication

Tools

CRM

Salesforce

Job description

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Sales Operations Analyst, United Kingdom

Client: Wiley

Location:

Job Category: Other

EU work permit required: Yes

Job Reference:

c5f4c0042140

Job Views:

67

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

Come join our team! We are looking for an organized, self-motivated, and efficient support specialist. This role is responsible for Tier 1 support for our sales and sales support teams within Salesforce. You will have a sound understanding of the product offerings and team structure of Wiley's research lines of business. This role also involves supporting Research Sales Operation Leads in assisting the sales teams with Tier 1 support.

How you will make an impact:

• Supporting all business streams to ensure data compliance, streamlining processes, and data cleansing.
• Developing a deep understanding of multiple sales teams and supporting Research Operation Leads with updates and best practice implementation.
• Maintaining a governance structure with sales leaders to review necessary changes to territories and accounts.
• Providing ongoing support, addressing issues and escalations to Operation Leads, Product Owners, and technology teams.
• Serving as the first point of support for incoming sales requests related to basic problems and requests, with continuous case queue coverage.
• Researching incidents and documenting resolutions for all problems and requests.
• Educating and training end users on applications and technology.
• Providing administrative support for Operations Leads supporting daily tasks like reporting, data projects, and testing new CRM features.

What we look for:

• Strong organizational and time management skills, with the ability to complete work within established timeframes.
• Ability to work independently and be self-motivated.
• CRM and territory management experience required.
• Problem-solving skills related to job issues.
• Strong communication skills—written, verbal, and presentation.
• Support capability for basic problems and requests.
• Assist Sales Operation Leads with assigned duties.

About Wiley

Wiley is a trusted leader in research and learning. Our pioneering solutions and services are paving the way for knowledge seekers to solve the world’s most important challenges. We advocate for advancement, empowering knowledge seekers to transform obstacles into opportunities.

With over 200 years of experience, we continue to evolve knowledge pathways into strides, illuminating paths toward personal, educational, and professional success. Globally, we break down barriers for innovators, empowering discoveries, workforce adaptation, and mind shaping.

Our workplace promotes continual learning and internal mobility. We support courageous teammates, needle movers, and learning champions while prioritizing health and well-being, exemplified by initiatives like meeting-free Friday afternoons for focused work and development.

We are committed to fair, transparent pay and competitive compensation, offering a comprehensive benefits package. The salary range provided is a good faith estimate for this role in the UK, Canada, or USA, and the final offer may vary based on skills, location, and other factors.