Sales Operations Administrator in Witney)

Glen Callum Associates; Witney; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Early finish on Fridays

Generous holiday entitlement

Training & development opportunities

Job summary

Glen Callum Associates is seeking a proactive Sales Operations Administrator to join its growing team in Witney. You will support day-to-day sales operations while delivering an outstanding customer experience across automotive brands.

This varied role spans sales administration, customer service, marketing support, systems administration and operational projects, offering development opportunities within a classic car parts business.

Qualifications

• Experience in a Sales Administrator/Sales Support/Customer Service/Commercial Administration or Business Support role.
• Excellent communication skills and a professional telephone manner.
• Strong organisational skills and ability to manage multiple tasks.
• Good IT skills including Microsoft Excel and Word.
• High level of accuracy and attention to detail.
• Experience with SAP or similar ERP is advantageous, training will be provided.
• Positive, flexible and team-focused approach.
• Interest in cars, classic vehicles or automotive aftermarket industry.
• Eagerness to learn about automotive products and support a passionate customer base.

Responsibilities

• Manage customer backorders and chase outstanding orders across group companies.
• Process and update customer orders using SAP and online platforms.
• Coordinate overseas web orders, obtain shipping quotations and arrange deliveries.
• Produce and release warehouse pick lists for daily delivery schedules.
• Maintain accurate customer information across systems and websites.
• Provide professional telephone support and act as first point of contact.
• Handle customer returns and support aftersales activities.
• Manage customer invites, communications and data updates across platforms.
• Support maintenance of SAP, websites, CRM systems and business applications.

Skills

Sales administration

Customer service

Organisational skills

Communication skills

MS Office (Excel, Word)

ERP / SAP experience

Attention to detail

Team player

Enthusiasm for cars

Tools

SAP

Job description

Sales Operations Administrator

We are looking for an ambitious Sales Operations Administrator to join a successful and growing manufacturer of classic car parts and automotive components. Offering genuine opportunities for development, this varied role will evolve over time and provides exposure to sales operations, customer support, marketing and business administration.

If you have an interest in classic cars, automotive aftermarket products or vehicle restoration, this is an opportunity to build a long-term career within a unique and thriving business.

Location: Office based, Witney, Oxfordshire

Salary: 29-35k depending upon experience

Hours: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 3.00pm

About the Role

Working as part of a close-knit commercial team, you will support the day-to-day sales operation while helping to deliver an outstanding customer experience across several well-established automotive brands.

This is a highly varied position where no two days are the same. You'll be involved in everything from sales administration and customer service to marketing support, systems administration and operational projects.

About You

You'll be organised, proactive and confident communicating with customers and colleagues alike. Comfortable managing multiple priorities, you'll enjoy being involved in a broad range of activities and take pride in delivering a first-class customer experience.

• Experience within a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role.
• Excellent communication skills and a professional telephone manner.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Good IT skills, including Microsoft Excel, Word and other Microsoft Office applications.
• A high level of accuracy and attention to detail.
• Experience of SAP or a similar ERP system would be advantageous, although full training will be provided.
• A positive, flexible and team-focused approach.
• A genuine interest in cars, classic vehicles, restoration projects or the automotive aftermarket industry.
• Enthusiasm for learning about automotive products and supporting a passionate customer base.

Key Responsibilities

• Managing customer backorders and proactively chasing outstanding orders across multiple group companies.
• Processing and updating customer orders using SAP and online ordering platforms.
• Coordinating overseas web orders, obtaining shipping quotations and arranging deliveries.
• Producing and releasing warehouse pick lists to support daily delivery schedules.
• Maintaining accurate customer information across websites, databases and business systems.
• Providing professional telephone support and acting as a first point of contact for customers.
• Handling customer returns administration and supporting aftersales activities.
• Managing customer invites, communications and data updates across company platforms.
• Supporting the ongoing maintenance and accuracy of SAP, websites, CRM systems and business applications.
• Liaising with external IT and software providers to manage and progress support tickets.
• Uploading price lists and maintaining system data across multiple business entities.
• Supporting online order fulfilment and liaising with purchasing teams where required.
• Managing incoming enquiries and ensuring customer requests are handled promptly and professionally.
• Coordinating factory tours, customer visits and booking schedules.
• Supporting marketing activity through Mailchimp campaigns and social media administration.
• Assisting with promotions, events and wider commercial initiatives.
• Providing sales support across the wider business and contributing to continuous improvement projects.

Why Join Us?

• Join a respected and successful business within the classic automotive sector.
• Work with products that are valued by enthusiasts and customers worldwide.
• Enjoy a varied role spanning sales operations, customer service, marketing and business support.
• Receive ongoing training and development opportunities.
• Benefit from genuine career progression as the role and business continue to grow.
• Be part of a supportive and passionate team.
• Early finish every Friday.
• Generous holiday entitlement.

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.