Sales Operations Administrator

United Fresh; Wellesbourne; On-site; GBP 22,000 - 32,000; Full time

Job summary

United Fresh is seeking a Sales Operations Administrator to support the commercial team with day-to-day administration, customer service, new business onboarding and data duties. The role requires accurate data handling across CRM and internal databases, plus timely distribution of information to meet deadlines.

You will prioritise workloads, work calmly under pressure and collaborate with partners while also working autonomously when needed.

Qualifications

• IT literate with very good Excel knowledge (intermediate level).
• Strong written and verbal communication skills.
• Ability to prioritise tasks and manage time effectively.

Responsibilities

• Respond promptly to customer service inquiries via inbox and phone, ensuring timely resolution and satisfaction.
• Ensure effective communication within the customer services department and throughout the organisation.
• Provide accurate information regarding products, services, and company policies.

Skills

Excel

IT literate

Communication

Time management

Problem solving

Tools

CRM

Job description

An opportunity has arisen at United Fresh for a Sales Operations Administrator due to the growth of the business. Supporting the business in achieving its annual goals, this will involve collaborating with the commercial community to provide day-to-day administration, customer service, new business onboarding, and data support. The successful candidate will be able to prioritise workloads to meet deadlines, stay calm under pressure, be a team player, but also work autonomously without lots of supervision, and deliver accurate and timely information.

Key Accountabilities:

• Customer Service Administration
• Internal Systems Admin
• Support with Company Projects and Tenders
• Assist with wider administrative tasks to support the overall business operations.

Key Responsibilities: including but not limited to:

• Respond promptly to all customer service inquiries via the inbox and phone, ensuring timely resolution and customer satisfaction.
• Ensure effective communication within the customer services department and throughout the organisation.
• Provide accurate information regarding products, services, and company policies.
• Maintain and update customer records in our system. Accurately enter, update, and maintain data across multiple platforms including CRM and internal databases.
• Assist in scheduling and coordinate sales meetings and appointments.
• Understanding how other web-based portals work when the client is ordering product
• Producing statistics and reports based on data.
• Providing day‑to‑day administration support for BRCGS (Brand Reputation through Compliance Global Standards) under direction, including document control, supplier certificates, and audit readiness.

Key relationships:

• Commercial Community Team & Accounts
• Supply Partners

Required capabilities:

• The successful candidate will be IT literate with a very good working knowledge of Excel at least an intermediate level.
• Problem‑solving skills and a proactive attitude.
• String written and verbal communication skills.
• Ability to prioritise tasks and manage time effectively.

Training provided for:

• Industry‑standard systems (including but not limited to Caterpoint / Procure Wizard)