Sales & Operations Admin: ERP‑Driven Order Fulfillment

Siddall & Hilton Products Ltd; Calverley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Volunteer day

Employee assistance

Cycle to work

On-site parking

EV charging

Training programme

Job summary

Siddall & Hilton Products Ltd, based in Brighouse, seeks a Sales and Operations Administrator to coordinate orders across customers, production, transport and sales. You’ll report to the Sales Office Manager in a busy SME environment that values flexibility and initiative.

The role offers broad exposure, training, and a path to career progression within a supportive team. Excellent admin skills and a proactive approach are essential.

Qualifications

• 1–3 years’ experience in an administrative or office-based role.
• Experience in an SME where the role is broad and you adapt to tasks beyond the job description.
• Strong organisational skills and accurate attention to detail.
• Experience of order processing or an ERP system is welcome, but we’ll teach you ours.
• Confident using Microsoft Excel and Word.
• Clear telephone manner and effective cross-department communication.
• Flexible and adaptable approach, willing to take on a broad range of duties.
• Self-motivated and able to work on your own initiative.
• Team-focused attitude and willingness to support colleagues.

Responsibilities

• Be one of the first friendly voices our customers hear, handling enquiries by phone and email with professional, timely responses that build lasting relationships.
• Take ownership of customer orders through our ERP system, from checking pricing and specifications to processing amendments and keeping everything moving.
• Make sure Planning and Production know what customers need, and help resolve issues affecting delivery.
• Help ensure orders are delivered on time by liaising with delivery partners and updating customers.
• Maintain reliable records and produce reports to keep the operation running smoothly.
• Collaborate with teams across the business and support colleagues during busy periods.
• Identify opportunities to streamline processes and leverage digital tools to work smarter.

Skills

Excel

Word

Organisational skills

Attention to detail

Telephone skills

Communication

Adaptable

Self-motivation

Team player

Education

GCSEs including English and Maths

Tools

ERP system

Job description

Siddall & Hilton Products Ltd, based in Brighouse, seeks a Sales and Operations Administrator to coordinate orders across customers, production, transport and sales. You’ll report to the Sales Office Manager in a busy SME environment that values flexibility and initiative.

The role offers broad exposure, training, and a path to career progression within a supportive team. Excellent admin skills and a proactive approach are essential.