Sales Office Supervisor: Lead & Develop Internal Team

HAS-Vent Ltd; Wolverhampton; On-site; GBP 30,000 - 38,000; Full time

Job summary

HAS-Vent Ltd in Wolverhampton region is seeking a Commercial Supervisor to lead a small Sales Office team, drive customer service standards and support commercial performance. You will supervise two Internal Sales Administrators, coordinate workloads, and partner with External Sales to identify growth opportunities.

The role requires practical leadership, a proactive mindset and the ability to manage priorities while upholding company guidelines and processes.

Qualifications

• Experience leading a small sales team or supervisory experience.
• Strong customer service focus and ability to develop staff.
• Excellent communication and organisational skills.

Responsibilities

• Support the day-to-day operation of the Sales Office and ensure efficient workflows.
• Supervise and support two Internal Sales Administrators, including allocating work and setting priorities.
• Coach, train and develop the Internal Sales team to improve capability and commercial awareness.
• Work closely with the External Sales to support sales growth and new business opportunities.
• Act as the first point of escalation for customer, operational and internal sales issues.
• Deputise for the Commercial Manager during periods of absence.
• Build and maintain strong, professional customer relationships.
• Support the achievement of agreed sales targets and budgets.
• Assist with customer pricing, discounts and account terms in line with company guidelines.
• Work alongside Credit Control to ensure accounts remain within agreed credit limits and payment terms.
• Use Phocas to analyse sales trends, identify opportunities and support business growth.
• Ensure sales administration, documentation and records are accurate and completed within required timescales.
• Support month-end processes and ensure deadlines are met.
• Assist with annual leave planning and ensure appropriate team cover.
• Monitor holidays, sickness and absenteeism in line with company procedures.
• Attend meetings and represent the Sales function when required.
• Promote a service-led and customer-focused culture across the Sales Office.
• Ensure Health & Safety procedures and standards are consistently maintained.
• Provide wider team support and undertake additional duties where reasonably required.

Skills

Sales leadership

Customer service

Team supervision

Communication

Tools

Phocas

Job description

HAS-Vent Ltd in Wolverhampton region is seeking a Commercial Supervisor to lead a small Sales Office team, drive customer service standards and support commercial performance. You will supervise two Internal Sales Administrators, coordinate workloads, and partner with External Sales to identify growth opportunities.

The role requires practical leadership, a proactive mindset and the ability to manage priorities while upholding company guidelines and processes.