Sales Office Manager

Kew Green Hotels; Metropolitan Borough of Solihull; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym & leisure facilities

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a commercially minded sales leader for voco St. Johns Solihull. You will manage client relationships, drive sales and oversee budgeting and forecasting, reporting to the Head of Sales with a dotted line to the GM and regional teams.

Based at voco St. John's Solihull, you will lead the reactive Sales Office, implement revenue strategy for TrevPAR, and maximise Group and MICE revenues while ensuring SLA-compliant responses and efficient handovers to hotel operations.

Qualifications

• Proven track record in sales and relationship management.
• Strong leadership and coaching skills.
• Experience with pricing strategy and revenue management.
• Excellent communication and stakeholder management.

Responsibilities

• Develop, monitor and adjust sales and pricing strategies to achieve RGI targets.
• Maintain events calendar and optimise sales on market dates.
• Drive revenue through Group and MICE segments and manage enquiries.
• Coach the sales office team and ensure timely responses and training.
• Prepare information for weekly Commercial Calls and track actions.
• Represent the hotel at industry events and networking opportunities.

Tools

Opera PMS

Opera Sales & Catering

Office 365

Job description

With a proven track record in sales and relationship management, you will play a pivotal role in driving revenue and delivering exceptional commercial results for this stylish, one of a kind hotel in Solihull. You'll manage client relationships, drive sales and oversee budgeting and forecasting.You'll also represent voco St. Johns Solihull at industry events and networking opportunities to grow our presence and client base. This role reports to Head of Sales with a dotted line to the General Manager, Regional Revenue and National commercial team, Based At voco St. John's Solihull, you will be responsible for the day-to-day management of reactive Sales Office and implementation of revenue strategy for Hotel TrevPAR generation, identifying and capitalising on market pricing trends and ensuring robust revenue capture processes are in place. You will focus on balancing of workload across the team ensuring efficient process in place in managing and prioritising conversion of upper end funnel demand. This would be driven through maximising Group Rooms and MICE revenues and ensuring enquiries are efficiently handled and prioritised. Focusing the team on target delivery and ensuring client expectations are managed in line with response times and SLA's.

• Develop, monitor and adjust sales and pricing strategies based on sound commercial judgement through effective analysis to ensure RGI targets are achieved.
• Maintain up-dated city events calendar ensuring hotel is optimising sales on all market compression dates
• Provide business evaluation and recommendations aligned to the hotels business goals optimising the profitability of the hotels Conference and Group mix.
• Drive incremental EBITDA, RevPAR and Fair Market Share performance.
• Ensure robust process in place to maximise revenue capture in all departments
• Coaching sales office team to build professional connections with their customers and be contact of choice for their business placement requirements.
• Support the team with management from initial enquiry stage through to the handover to hotel operational teams. Ensure team are producing detailed functions sheets for all meeting and events with all required information for the successful delivery of client bookings.
• Being the main point of contact for your team with regular feedback and 1-2-1's with follow up documented evidence.
• Driving motivation and engagement within the sales office team with a focus on delivering consistently strong results against agreed KPI's and objectives.
• Building and maintaining strong client relationships, tailoring solutions to meet their needs and drive repeat business.
• Preparing required information and contributing to weekly Commercial Calls, ensuring that all allocated actions are completed in line with deadlines.
• Ensuring that sales office team have all up to date information and have received/completed all required training.
• Brand and product knowledge/competitor and market insight, Career development through fully funded apprenticeships and our internal development programmes
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

You are a commercially minded sales professional with the ability to balance strategy with hands-on leadership. A natural relationship builder, you thrive in a fast-paced environment and excel at driving results through people and performance.

We're looking for someone with:

• Organised and systematic with the ability to develop and implement strategy
• Strong leadership experience within the customer experience/hospitality industry
• An "always curious" attitude - not afraid to challenge the norm
• Understanding of the hospitality and travel industry
• High business and commercial acumen, with the ability to analyse data and drive solutions.
• Successful experience in coaching, training and motivating a sales team.
• Competence in using sales tools, technology, and relevant systems (Opera PMS, Opera Sales & Catering, Office 365).

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.

If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.