Sales Office Manager

Mar Hall; Bishopton; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Complimentary luxury leisure club |  m

Discounted leisure club membership for

50% discount on Spa treatments

Generous Golf day discounts

50% discount on food for you +3 guests

Discounted colleague overnight stays

Friends & family hotel rates

Exclusive wellbeing support programme

Access to exclusive room rates across

Free on-site parking

Recommend-a-Friend bonus scheme

Job summary

JA Mar Hall is seeking an organised, experienced Sales Office Manager to oversee the reactive sales and events sales offices function. You will manage the Weddings & Events Sales Manager and Events Coordinator, ensuring a seamless journey from enquiry through to handover while maintaining exceptional client experience.

You will lead the daily operation of the Sales/Events Office, drive conversion targets, and collaborate with operational departments to meet client expectations.

Qualifications

• Previous experience within hotel sales, events, or reactive sales management.
• Strong organisational and administrative capability.
• Experience managing weddings, meetings, groups or luxury events business.
• Excellent communication and client relationship skills.
• Commercially aware with a strong understanding of conversion and sales processes.
• Ability to manage a fast paced office environment with attention to detail.
• Experience having line management responsibility for other co-ordinators.

Responsibilities

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business.
• Drive enquiry conversion and ensure timely, professional client and internal operational communication.
• Oversee sales administration, proposal quality, and follow up standards; support achievement of budgeted sales.
• Lead and support the Wedding Sales Manager and Events Coordinator; ensure strong organisation and operational standards.
• Conduct regular pipeline reviews and support conversion strategy; maintain accountability for enquiry handling and response times.

Skills

Organisational skills

Administrative capability

Communication skills

Team leadership

Sales process understanding

Job description

At JA Mar Hall, we are entering an exciting new era. Following a significant refurbishment and with continued investment planned across the resort, we are focused on establishing ourselves as one of Scotland’s leading luxury resort destinations whilst progressing towards Forbes Travel Guide standards.

ABOUT US:

JA Mar Hall Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts & Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.

This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.

Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.

ROLE OVERVIEW:

We are seeking an organised, experienced and service driven Sales Office Managerto oversee the reactive sales and events sales offices function at JA Mar Hall.

This role will lead the daily operation of the Sales/Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.

Reporting directly to the Director of Sales (Executive Role), the Sales Office Manager (HOD Role) will oversee the Wedding & Events Sales Manager and Events Coordinator, ensuring a seamless journey from enquiry through to operational handover.

KEY RESPONSIBILITIES:

Reactive Sales Leadership

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
• Drive enquiry conversion and ensure timely, professional client and internal operational communication
• Oversee sales administration, proposal quality, and follow up standards
  Support the achievement of all budgeted sales including events, weddings and group revenue targets

Team Leadership and Coordination

• Lead and support the Wedding Sales Manager and Events Coordinator.
• Ensure strong organisation, communication, and operational standards within the sales office
• Conduct regular pipeline reviews and support conversion strategy
  maintaining accountability for enquiry handling and response times
• Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.

Client Journey and Collaboration

• Ensure a seamless handover process from sales conversion to operational delivery
• Work closely with operational departments to communicate client expectations and event details
• Maintain strong relationships with clients throughout the booking journey
  Support site visits and client meetings where required

Sales Administrative Management

• Monitor enquiry trends, conversion performance, and office productivity
• Support reporting and forecasting activity for the Director of Sales
• Ensure all systems and records are maintained accurately and professionally

WHAT WE ARE LOOKING FOR

About You:

• Previous experience within hotel sales, events, or reactive sales management
• Strong organisational and administrative capability
• Experience managing weddings, meetings, groups or luxury events business
• Excellent communication and client relationship skills
• Commercially aware with a strong understanding of conversion and sales processes
• Ability to manage a fast paced office environment with attention to detail
• Experience having line management responsibility for other co-ordinators.
• High levels of accuracy and attention to detail.

What Success Looks Like

• Strong conversion performance across weddings, events and groups business
• A highly organised and professional sales office operation
• Meeting targets set to you by the Director of Sales
• Seamless communication between clients and operational teams
• Positive client feedback and strong booking experience standards
• Achievement of budgeted reactive sales targets

WHY JOIN US

Company Benefits:

At JA Mar Hall, you’ll find more than a job - you’ll build a career within a global hospitality family. We offer a range of additional benefits featuring:

• Complimentary luxury leisure club membership.
• Discounted leisure club membership for your friends & family.
• 50% discount on Spa treatments for yourself, and your friends & family.
• Generous Golf day discounts for you, friends, and family.
• 50% discount on food for you +3 guests, and 25% off beverages available across the resort dining outlets.
• Discounted colleague overnight stays for JA Mar Hall and JA The Bruntsfield, Edinburgh.
• Friends & family hotel rates at JA Mar Hall and JA The Bruntsfield, Edinburgh.
• Exclusive access toWisdom, our confidential wellbeing support programme including access to medical, mental health, financial and counselling advice and support, for you or your family.
• Access to exclusive £100 room rates across the PoB Hotels collection.
• Free on-site parking at JA Mar Hall.
• Recommend-a-Friend bonus scheme.