Hotel Sales Office Manager

Kellan Group; Glasgow; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Room discounts

F&B discounts

Leisure discounts

Free parking

33 days leave

40-hour week, Mon-Fri

Job summary

Kellan Group are recruiting for a Hotel Sales Office Manager at a prestigious 5-star hotel in Glasgow. You will oversee reactive and events sales, ensuring high conversion and seamless client journeys from enquiry to handover.

Reporting to the Director of Sales, you will manage the Sales Office team and coordinate Weddings, Meetings and Groups, driving targets and maintaining exceptional standards of service in a busy hospitality setting.

Qualifications

• Experience in hotel sales or events sales environment.
• Proven ability to lead a small team and coordinate across departments.
• Strong communication and client service mindset.

Responsibilities

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business.
• Drive enquiry conversion and ensure timely, professional client and internal operational communication.
• Oversee sales administration, proposal quality, and follow up standards.
• Support achievement of all budgeted sales including events, weddings and group revenue targets.
• Support reporting and forecasting activity for the Director of Sales.
• Lead and support the Wedding Sales Manager and Events Coordinator team.
• Ensure strong organisation, communication, and operational standards within the sales office.
• Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times.

Skills

Hotel sales experience

Team leadership

Client relationship management

Job description

Hotel Sales Office Manager - 5 star hotel - Glasgow

• Great salary
• Managing a team of 2
• Discounts in rooms, F&B and leisure within the group
• 33 days annual leave
• Free parking on site
• 5 days over 7, 40 hour contract - usually Monday - Friday, office hours

We are seeking an organised, experienced and service driven Hotel Sales Office Manager to oversee the reactive sales and events sales offices function at the hotel. You must be someone who comes from a hotel background, ideally from a 5 star hotel

This role will lead the daily operation of the Sales and Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.

Reporting directly to the Director of Sales, the Hotel Sales Office Manager will oversee the Wedding & Events Sales Manager and Events Coordinator team, ensuring a seamless journey from enquiry through to operational handover.

Key Responsibilities

Reactive Sales Leadership

• Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
• Drive enquiry conversion and ensure timely, professional client and internal operational communication
• Oversee sales administration, proposal quality, and follow up standards
• Support the achievement of all budgeted sales including events, weddingsand group revenue targets
• Support reporting and forecasting activity for the Director of Sales

Team Leadership and Coordination

• Lead and support the Wedding Sales Manager and Events Coordinator team
• Ensure strong organisation, communication, and operational standards within the sales office
• Conduct regular pipeline reviews and support conversion strategy maintaining accountability for enquiry handling and response times