Sales & Marketing Executive

Reactive Driving Recruitment; Cradley Heath; On-site; GBP 24,000 - 29,000; Full time

Job summary

Reactive Driving Recruitment in Cradley Heath is seeking a proactive Sales & Marketing Support Executive to assist the Sales and Marketing Director and the wider team, delivering a high quality service to customers while supporting sales processes and marketing activities.

The role is ideal for someone with a background in sales support, administration, or customer service looking to develop their career in a fast-paced commercial environment, with opportunities to work on campaigns, CRM,

Qualifications

• Experience in customer service, sales support, or administration.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and CRM systems.
• Excellent organisational and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving mindset.

Responsibilities

• Supporting account management and delivering excellent customer service
• Handling inbound enquiries via phone and email
• Following up on sales enquiries and supporting lead generation
• Processing sales orders, quotations, and invoicing
• Maintaining accurate records using CRM and internal systems
• Liaising with customers to provide updates on orders and deliveries
• Building and maintaining strong relationships with new and existing clients
• Assisting with marketing campaigns, including social media activity
• Supporting the wider sales team to ensure a smooth customer experience
• Carrying out general administrative duties (calls, emails, documentation)
• Assisting with export documentation, purchase orders, and commercial invoices
• Supporting internal teams such as despatch when required

Skills

Customer service

Sales support

Administration

Communication

Organisational skills

Education

GCSE English

GCSE Maths

Tools

CRM systems

MO365

Job description

Sales & Marketing Support Executive

Cradley Heath

up to £26,550 (DOE)

40 hours per week

Our well-established and industry leading client is looking for a proactive and organised Sales & Marketing Support Executive to join their team. This role will support the Sales and Marketing Director and wider team in delivering a high quality service to customers, while assisting with sales processes and marketing activities.

This is an excellent opportunity for someone with a background in sales support, administration, or customer service who is looking to develop their career within a fast-paced commercial environment.

Key Responsibilities

• Supporting account management and delivering excellent customer service
• Handling inbound enquiries via phone and email
• Following up on sales enquiries and supporting lead generation
• Processing sales orders, quotations, and invoicing
• Maintaining accurate records using CRM and internal systems
• Liaising with customers to provide updates on orders and deliveries
• Building and maintaining strong relationships with new and existing clients
• Assisting with marketing campaigns, including social media activity
• Supporting the wider sales team to ensure a smooth customer experience
• Carrying out general administrative duties (calls, emails, documentation)
• Assisting with export documentation, purchase orders, and commercial invoices
• Supporting internal teams such as despatch when required

Key Skills & Experience

Essential:

• Previous experience in customer service, sales support, or administration
• Strong communication and interpersonal skills
• Confident using Microsoft Office (MO365) and CRM systems
• Good organisational skills with strong attention to detail
• Ability to manage multiple tasks and work to deadlines
• A proactive and problem-solving mindset

Desirable:

• Experience in a sales or marketing role
• Experience supporting marketing campaigns or using social media
• Relevant qualifications in sales, marketing, or IT (e.g. ECDL)

Personal Attributes

• Confident, driven, and enthusiastic
• Friendly and approachable manner
• Strong team player with the ability to work independently
• High attention to detail
• Positive, "can-do" attitude

Additional Information

• GCSEs (or equivalent) in English and Maths are required
• Flexibility is required to support other departments when needed
• Opportunity to develop within a growing sales and marketing function