Sales Manager - Full time

TN United Kingdom; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established luxury brand is seeking a dynamic Sales Manager to join their retail team. In this pivotal role, you'll motivate your team to achieve targets while ensuring a safe and efficient store environment. Your expertise in customer service will help deliver a tailored experience that exceeds expectations. This innovative firm offers structured training, generous employee discounts, and a supportive work environment where you can thrive and develop your career. If you are passionate about retail and have a knack for leadership, this opportunity is perfect for you.

Benefits

Business Wear Allowance

Employee Discount up to 75%

Sales and Service Bonus Scheme

Refer a Friend Bonus Scheme

Structured Training and Development Programs

Employee Assistance Programmes

Qualifications

• Previous experience supervising a team in a retail environment.
• Strong background in customer-facing roles, ideally in luxury.

Responsibilities

• Deliver premium customer service that exceeds expectations.
• Inspire and guide the team with integrity and warmth.
• Monitor KPIs and lead by example to drive sales.

Skills

Team Supervision

Customer Service

Communication Skills

Organizational Skills

Decision-Making Skills

Adaptability

Job description

Social network you want to login/join with:

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s the role about?

Join our dynamic Retail team as a Sales Manager. In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.

Who you are

•Previous experience of supervising a team

•Strong background in a customer facing role ideally within a premium or luxury environment

•Ability to guide and coach others

•Flexibility and ability to adapt to changing priorities

•Ability to work in a fast-paced retail environment

•Have excellent communication and interpersonal skills

•Have excellent organisational and decision-making skills

•Excels under pressure

What you’ll be doing

•Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations

•You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth

•Drive sales by monitoring the team’s KPIs and leading by example with exceptional service

•Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team

•Providing an in depth knowledge of our brand and our products to our customers and your team

•Actively engage and undertake duties that supports the store operations

•Delivering team briefs and contribute to team meetings

•Supporting the store management in assisting with team development

What we’ll do for you

•Business wear allowance

•Employee discount up to 75%

•Sales and service bonus scheme

•Refer a friend bonus scheme

•Structured training and development programs

•Employee Assistance Programmes: Retail Trust and Life Works