Sales Manager, Footwear Department, Selfridges London

Kurt Geiger; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to lead their team in delivering exceptional customer experiences and driving sales growth. This role involves fostering a customer-centric culture, mentoring staff, and building strong client relationships. The ideal candidate will have a background in high turnover businesses, with a passion for fashion and a proven track record in sales management. Join a vibrant team in the heart of London, where creativity and inclusivity drive success. This is an exciting opportunity to make a significant impact in a renowned brand known for its stylish footwear and accessories.

Benefits

Competitive Salary

Bonus Structure

Pension Scheme

Employee Discounts

Seasonal Shoes

Qualifications

• Proven ability to drive performance through people and manage large teams.
• Experience in a high turnover business with P&L accountability.

Responsibilities

• Lead and motivate teams to achieve sales targets and enhance customer experience.
• Create a customer-centric culture and develop strong client relationships.

Skills

Team Leadership

Sales Management

Customer Relationship Management

Performance Management

Coaching and Development

Education

Senior Manager Experience

P&L Accountability

Fashion Industry Background

Job description

Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Sales Manager is a true ambassador of the Company. The role will take ownership to lead, coach and build Client relationships. You will be responsible for motivating your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service.

SALES

1. Deliver budgeted sales.
2. Create a customer-centric culture by constantly reviewing our service proposition to exceed customers' expectations as we strive to be the market leaders.
3. Understand the importance of Host Store and other concession relationships which are constantly maintained.
4. Take initiative and ownership to act instinctively to improve the business.
5. Invest time to review your brand performance to enhance your commercial decisions.
6. Contribute towards the development of the department in line with consumer demands and business opportunities.
7. Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
8. Consistently meet high standards of staff presentation and ensure that guidelines outlined in the model store are adhered to.

SERVICE

1. Create a customer-centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
2. Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standards.
3. Establish a client-focused mindset in store to ensure the highest level of Client experience is met. Oversee the team to ensure that client relationships are maintained and Client books are managed.

PEOPLE

1. Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
2. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
3. Invest time in the development of your team so that they are able to perform to their best ability.
4. Have positive relationships with co-workers and the Group General Manager.
5. Create a positive atmosphere across all areas of the floor by championing this daily.
6. Communicate KPIs and manage on an ongoing basis, through performance review and demonstrate effective leadership.

OPERATIONS

1. Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
2. Take ownership of the daily hygiene ceremony and ensure it is being carried out.
3. Ensure the opening and closing standards are completed daily.
4. Have a full understanding of the operations and back of house standards (including stock room).

KPIs

1. Meet sales in line with Company target.
2. Achieve Host Store and Company Sales, Mystery Shopper, Productivity target.
3. Achieve retention and labour turnover target.
4. Contribute to achieving payroll target.
5. Audit at +/- 0.3% or below.
6. Meet event targets (% sales revenue).
7. Meet and exceed the 10% target or above for client book sales.

Qualifications

• Currently working at Senior Manager within a high turnover business.
• Experience of managing large teams.
• Prior history of P&L accountability and driving bottom line contribution.
• Proven ability to drive performance through people.
• Excellent at building internal and external relationships.
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred.
• Representative of our luxury/fashion-forward brand in every way.

Benefits

• Competitive basic salary.
• Bonus structure.
• Pension Scheme.
• Gorgeous shoes each season.
• Amazing employee discounts.

Our Stores
The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism