Department Manager, Footwear, Selfridges London

Kurt Geiger; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the footwear and accessories market seeks a dynamic retail manager to lead a high-performing team. This role involves ensuring exceptional customer service, achieving sales targets, and maintaining the brand's luxury image. With a focus on diversity and creativity, the company promotes an inclusive culture that empowers individuals. Join a vibrant team in a fast-paced environment where your leadership will drive success and enhance the shopping experience for customers. This is an exciting opportunity to make a significant impact in a renowned brand known for its distinctive style.

Benefits

Generous bonus structure

Uniform allowances

Enviable discounts

Qualifications

• Proven ability to manage a high turnover store and drive team performance.
• Experience in a fast-paced retail environment, preferably in fashion.

Responsibilities

• Ensure high standards of customer service and team performance.
• Manage store sales targets and maintain company policies.

Skills

Customer Service Excellence

Team Management

Sales Target Achievement

Fashion Industry Knowledge

Education

Experience in Retail Management

Background in Fashion or Luxury Brands

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities:

• Ensure customer service is of the highest standards at all times
• Be a role model for your team and Kurt Geiger with your own service standards
• Ensure all store and company sales targets, policies and procedures are met and maintained
• Actively liaise, communicate and develop good relations with your team and Senior Management
• Maintain a high performance team through effective management of productivity, individual targets, employee relations and coaching on areas of development
• Rota your team effectively and ensure optimum cover during peak trading periods
• Protect the Kurt Geiger brand and ensure all team members meet personal presentation standards
• Ensure your boutique maintains excellent visual presentation which is consistent with company guidelines

• Previous experience high turnover, fast paced store/concession management role
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
• A customer service ambassador
• Proven ability to drive a large team
• Representative of our luxury/fashion forward brand in every way

• Competitive basic salary
• Generous bonus structure
• Uniform allowances
• Enviable discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism