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Sales Manager, Ladies Footwear, Harrods

Kurt Geiger

London

On-site

GBP 35,000 - 65,000

Full time

2 days ago

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Job summary

An established industry player in the footwear and accessories market is seeking a passionate Sales Manager to lead their London team. This role emphasizes creating a customer-centric environment while driving sales and managing a large team. You will play a pivotal role in shaping the retail experience, ensuring high standards of service, and fostering a positive workplace culture. Join a dynamic team that values diversity and creativity, and be part of a brand that has been a staple in the fashion industry for over fifty years.

Benefits

Competitive salary

Employee discounts

Seasonal footwear perks

Qualifications

Proven ability to manage large teams and drive sales performance.
Experience in a high turnover retail environment is essential.

Responsibilities

Deliver budgeted sales and create a customer-centric culture.
Recruit and develop team members to perform at their best.

Skills

Team Management

Sales Performance

Customer Service

Relationship Building

P&L Accountability

Education

Experience in Retail Management

Background in Fashion Industry

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Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Deliver budgeted sales
Create a customer centric culture by constantly reviewing our service proposition to exceed customers expectation as we strive to be the market leaders
Understands the importance of Host Store and other concession relationships which is

constantly maintained.

Take initiative and ownership to act instinctively to improve the business
To invest time to review your brand performance to enhance your commercial decisions
Contribute towards the development of the department in line with consumer demands and business opportunity
Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours
Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to

SERVICE

Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones
Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard
Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed

PEOPLE

Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy
Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
Invest time in the development of your team so that they are able to perform to

their best ability.

Have positive relationships with co-workers and Group General Manager
Create a positive and togetherness across all areas of the floor by championing this daily
Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership

OPERATIONS

Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees
Take ownership of the daily hygiene ceremony and that it is being carried out
Ensure the opening and closing standards are completed daily
A full understanding of the operations and back of house standards (including stock room)

KPIs

Meet sales in line with Company target
Achieve Host Store and Company Sales, Productivity target
Achieve retention and labour turnover target
Contribute to achieve payroll target
Audit at +/- 0.3% or below
Meet event targets (% sales revenue)
Meet and exceed the 10% target or above for client book sales

Requirements

Currently working at Senior Manager within a high turnover business
Experience of managing large teams
Prior history of P&L accountability and driving bottom line contribution
Proven ability to drive performance through people
Excellent at building internal and external relationships
Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
Representative of our luxury/fashion forward brand in every way

Benefits

Competitive basic salary
Gorgeous shoes each season
Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world's most famous department stores.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
IT Services and IT Consulting

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