Sales Manager

MOTORS (Motors.co.uk Limited) — trading as Cazoo; Richmond; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual bonus/commission

Pension matching 6%→9%

15% total pension

Quarterly awards

Referral bonus £2,000

Hybrid work in Richmond

Private health insurance

Dental coverage

Private GP access

Life insurance

Family leave

Employee events

Job summary

Cazoo in Richmond, UK, is hiring a Sales Manager to lead one of our Account Management teams. You’ll guide 8 Account Managers, drive performance, and shape smart sales strategies to hit commercial targets. This is a hybrid role reporting to the Head of Account Management.

Responsibilities include mentoring the team, growing client portfolios, collaborating cross-functionally, and delivering timely performance insights to senior leadership.

Qualifications

• Analytical mindset with ability to analyse data and trends.
• Experience managing an Account Manager team with revenue/KPI targets.
• Strong emotional intelligence and leadership skills.
• Excellent communication and stakeholder management.
• Self-motivated, results-driven and customer-focused.
• Ability to thrive in a fast-paced environment and adapt to priorities.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Lead, mentor, and motivate a team of account managers to achieve sales targets.
• Develop and implement strategies to retain and grow client accounts.
• Analyse account performance metrics and plan improvements.
• Collaborate with Sales, Marketing, and Product Development for upselling.
• Be the primary contact for escalated client issues and resolutions.
• Monitor market trends and competitor activity for opportunities and threats.
• Prepare reports and presentations for senior management on performance and strategy.

Skills

Analytical mindset

Team leadership

Sales strategy

Customer relationship

CRM proficiency

MS Office

Tools

CRM systems

Microsoft Office Suite

Job description

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!

We’re on the lookout for a dynamic Sales Manager to lead one of our four high-performing Account Management teams, reporting directly to the Head of Account Management. In this role, you’ll be responsible for guiding and developing a team of 8 Account Managers who focus on retaining and growing a diverse portfolio of small to mid-sized car dealerships.

Reports To

Head of Account Management

Contract Type

Permanent

Location

Richmond UK, Hybrid

About the role

This isn’t your average Sales Manager role, we’re looking for someone who thrives on driving performance, spotting growth opportunities, and inspiring a team to exceed expectations. You’ll shape and execute smart sales strategies, monitor key performance metrics, and work cross-functionally to hit commercial targets.

What you'll do

• Lead, mentor, and motivate a team of account managers to achieve individual and team sales targets.
• Develop and implement strategies to retain and grow client accounts, ensuring customer satisfaction and loyalty.
• Analyse account performance metrics and develop action plans to address areas for improvement.
• Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to identify opportunities for upselling and cross-selling.
• Serve as the primary point of contact for escalated client issues, working to resolve issues in a timely and satisfactory manner.
• Monitor market trends and competitor activity to identify opportunities and potential threats.
• Prepare regular reports and presentations for senior management, providing updates on account performance, trends, and strategies.

What we ideally looking for

• Analytical mindset, with the ability to analyse data and market trends to inform strategic decision-making.
• Prior experience in managing an Account Manager team is crucial, along with a demonstrated history of consistently meeting and surpassing revenue, retention targets, and KPIs.
• High capability of emotional intelligence, displaying strong leadership and team management skills, with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Self motivated, driven and results oriented with a customer-centric approach and a clear commitment to delivering exceptional service, driving client satisfaction.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing circumstances and priorities.
• Proficiency in CRM systems and Microsoft Office Suite

Perks & Benefits

Here’s how we back you

Financials

• We offer an annual bonus scheme or commission plans for our Commercial team.
• We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary.
• Quarterly value-led awards with generous cash prizes.
• Referral Bonus: Recommend a colleague, get £2,000.

Work-Life

• 25 days (plus bank holidays)
• Hybrid role, two days a week based in our Richmond office
• Family Enhanced leave after 6 months of service:
• Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,.
• Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.

Health & Peace of Mind

Comprehensive cover so you (and your favourite people) have the care you need.

• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
• Life Assurance: 4x basic salary covered by Unum.
• Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth

We hired you for your talent, and we’re committed to helping you expand it.

• Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

The Extras

• Company issued laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
• Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Free food & drinks in the office.
• We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Cazoo

The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.