Head of BI & Performance Reporting

Cazoo; Kingston upon Thames; Hybrid; GBP 120,000 - 150,000; Full time

Benefits offered by this job

Annual bonus scheme

Pension matched at 9%

Quarterly awards with cash prizes

Referral Bonus £2,000

25 days holiday + bank holidays

Hybrid work in Richmond

Private healthcare

Job summary

Cazoo is seeking a Head of Business Intelligence & Performance Reporting to build the function from the ground up at one of the UK's most ambitious automotive marketplace challengers.

Reporting into the Director of Analytics, you will own the BI & Performance Reporting layer of our Decision Intelligence stack, the semantic models, report catalogue, KPI framework and self-service infrastructure that give every part of the business a clear, trusted and timely view of what is happening.

Qualifications

• Leadership experience in BI for fast-paced digital, e-commerce or marketplace environments.
• Expert Power BI with semantic modelling, DAX, and data governance.
• Advanced SQL across large cloud datasets; ability to coach others.
• Experience building/working with a semantic/data model layer; dbt is a plus.
• Strong stakeholder management and ability to translate data into action.
• Knowledge of BI operating models: intake, SLAs, versioning and governance.
• Hands-on as a player-coach in Power BI and team leadership.

Responsibilities

• Define and execute BI strategy, roadmaps, and operating model for the function.
• Own Power BI environment, governance, and semantic model development.
• Lead delivery of KPI reports, self-service analytics, and real-time telemetry.
• Mentor and grow a team of BI & Performance Reporting Developers.
• Drive data democratisation and self-service enablement across the business.

Skills

Power BI

Semantic modelling

DAX

Row-level security

Workspace management

Deployment pipelines

Looker

Tableau

Qlik

Advanced SQL

dbt

Data modelling

Stakeholder management

BI operating models

Player-coach

Self-service analytics

Tools

Databricks

dbt

GitHub

Power BI

Job description

What we ideally looking for;

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!

We're looking for a Head of Business Intelligence & Performance Reporting to build the function from the ground up at one of the UK's most ambitious automotive marketplace challengers.

Reporting into the Director of Analytics, you will own the BI & Performance Reporting layer of our Decision Intelligence stack, the semantic models, report catalogue, KPI framework and self-service infrastructure that give every part of the business a clear, trusted and timely view of what is happening. By owning this layer with rigour and quality, you free our Analytics team to focus on what they do best.

This is a player-coach role. You will lead and grow a team of BI & Performance Reporting Developers whilst remaining hands-on in the platform as the overall owner of Power BI at Cazoo.

Reports To: Director of Analytics

Contract Type: Permanent

About The Role

• Define, own and execute the BI & Performance Reporting strategy and roadmap, setting the vision for what a high-performing BI function looks like at Cazoo and building towards it, quarter by quarter, including the operating model, service catalogue, prioritisation framework and SLAs.
• Develop and maintain the report catalogue and data dictionary, creating a trusted reference point for all BI outputs, with agreed metric definitions that eliminate conflicting data sources across the business.
• Be the overall owner of Cazoo's Power BI environment, workspace administration, access management, semantic model development, platform governance and best practice standards, working closely with Data Engineering on the underlying data model layer and ongoing migration away from legacy infrastructure.
• Lead the delivery of the BI initiative pipeline, from an automated daily KPI report for Leadership to dealer-facing self-service reporting, self-service analytics for Marketing, Finance, Commercial and Product, and a real-time telemetry layer for cross-functional Decision Intelligence initiatives.
• Lead, mentor and develop a team of BI & Performance Reporting Developers, setting clear objectives, championing agile ways of working, and raising the bar on quality and craft across all BI outputs.
• Own the Power BI enablement programme and build strong relationships across the business, driving self-service maturity, translating BI outputs into clear decision-ready intelligence, and ensuring the business can act on the data it has.

What we ideally looking for;

Essential

• A track record leading a BI & Performance Reporting team in a fast-paced digital, e-commerce or marketplace environment, with clear examples of going beyond dashboards to drive genuine business value.
• Expert-level Power BI, semantic modelling, DAX, row-level security, workspace management and deployment pipelines. Strong Looker, Tableau or Qlik practitioners with a clear commitment to a Power BI-first environment will also be considered.
• Advanced SQL, with experience querying large-scale cloud data platforms and the ability to coach others in SQL best practice.
• Hands-on experience building or working alongside a semantic or data model layer, working knowledge of dbt is a significant advantage.
• Strong stakeholder management: able to build trusted relationships from operational teams through to Leadership, translating complex data into clear narratives that drive action.
• Experience establishing BI operating models: intake, prioritisation, SLAs, version control, documentation standards and report governance.
• Player-coach mentality: equally comfortable hands-on in Power BI as leading a team ceremony or presenting to the Leadership Team.
• Experience driving data democratisation and self-service enablement, including training programmes and stakeholder onboarding.

Highly Desirable

• Familiarity with Databricks or equivalent cloud lakehouse as the data platform underpinning BI delivery.
• Experience building KPI frameworks, data dictionaries and report catalogues in complex, multi-data-source environments.
• Automotive, marketplace or classifieds sector knowledge, understanding of dealer networks or B2B platform commercial models is a genuine advantage.
• Familiarity with GitHub for BI artefact management, Power Automate for ETL or report distribution, and Google Analytics or Looker Studio for web and product analytics.
• Exposure to Power BI Premium or embedded licences for external-facing BI deployments.

What We Offer

• Enterprise-grade tooling from day one: Databricks, dbt, Power BI, GitHub.
• Direct access to a Director of Analytics who has built Decision Intelligence functions before, and a business that is genuinely ready to act on what you build.
• A clear career pathway and the opportunity to grow alongside Cazoo's ambition to become the undisputed challenger in the UK used-car classifieds sector.

Our Values

Everything we do at Cazoo is shaped by three values: Fearless, Dynamic, and Better Together. They are not words on a wall, they are the lens we hire through and the behaviours we celebrate every day.

If you are the kind of person who spots a gap and fills it without being asked, who challenges the status quo with evidence and constructive intent, and who builds trust quickly across teams, you will feel right at home here.

Perks & Benefits

Here’s how we back you:

Financials

• We offer an annual bonus scheme or commission plans for our Commercial team.
• We more than match your commitment to your pension, so when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
• Quarterly value-led awards with generous cash prizes.
• Referral Bonus: Recommend a colleague, get £2,000.

Work-Life

• 25 days (plus bank holidays)
• Hybrid role, two days a week based in our Richmond office
• Family Enhanced leave after 6 months of service:
• Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,
• Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.

Health & Peace of Mind

Comprehensive cover so you (and your favourite people) have the care you need.

• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
• Life Assurance: 4x basic salary covered by Unum.
• Specialist Support: Free counseling and menopause/fertility support via Peppy.

Your Growth

We hired you for your talent, and we’re committed to helping you expand it.

• Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.

The Extras

• Company issued laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
• Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Free food & drinks in the office.
• We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Cazoo

The best ideas come from people with different backgrounds, experiences and ways of thinking. At Cazoo we are a place where people feel comfortable speaking up, contributing and growing. Bring your perspective. Bring your experience. Be yourself.