Sales Manager

Crowne Plaza Docklands; Greater London; On-site; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Discounted hotel rates

Birthday leave

Course Sponsorship

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Wellbeing events

Job summary

RBH Hospitality Management is seeking a results‑driven Sales Manager for Crowne Plaza London Docklands in East London. You will lead the hotel’s sales strategy, build key client relationships, drive revenue from rooms, events and corporate accounts, and mentor the sales team.

We look for at least 3 years in hospitality sales, strong leadership, CRM proficiency and the ability to negotiate contracts. You’ll represent the hotel at industry events, align with marketing, and report insights to

Qualifications

• 3+ years in sales within hospitality or events, with proven target achievement.
• Strong leadership and people management to inspire a sales team.
• Excellent communication and presentation skills, professional and persuasive.
• Knowledge of sales principles, with planning, forecasting, and performance analysis.
• CRM software expertise (Salesforce or similar) and MS Office; ability to analyze data.
• Strong negotiation and contract management with attention to detail.
• Highly organized with ability to manage multiple projects.

Responsibilities

• Develop and implement strategic sales plans to meet revenue targets.
• Lead, mentor, and motivate the sales team.
• Build relationships with corporate clients, travel agents, and event organisers.
• Identify new business opportunities through networking and partnerships.
• Conduct regular sales meetings to track performance and progress.
• Collaborate with marketing to align campaigns and offers.
• Manage and negotiate contracts with clients.
• Conduct market research to inform pricing strategies.
• Prepare detailed sales reports for senior management.
• Represent the hotel at industry events to generate leads.

Skills

Sales leadership

Client relationship management

Strategic selling

CRM software

Negotiation

Communication

Tools

Salesforce

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.

Our facilities includeFremantle Bar & Kitchen,a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A SALES MANAGER AT OUR HOTEL

What you'll be doing..

• Develop and implement strategic sales plans to achieve and exceed revenue targets, focusing on room bookings, events, and corporate accounts
• Lead, mentor, and motivate the sales team to meet individual and team sales objectives, providing guidance and training as necessary
• Build and maintain strong relationships with key corporate clients, travel agents, and event organisers, acting as a primary contact for high-profile accounts
• Identify new business opportunities through networking, partnerships, and proactive outreach, positioning the hotel as a preferred venue in the market
• Conduct regular sales meetings to track team performance, discuss progress towards goals, and address any challenges
• Collaborate closely with the marketing team to align sales strategies with promotional campaigns and seasonal offers, ensuring effective, cohesive messaging across channels
• Manage and negotiate contracts with clients, ensuring terms are mutually beneficial and aligned with hotel revenue goals
• Conduct market research and competitor analysis to identify trends, inform pricing strategies, and position the hotel competitively within the marketplace
• Prepare detailed sales reports, analyse key metrics, and provide insights to senior management to support strategic decision-making
• Represent the hotel at industry events, trade shows, and local business gatherings to strengthen brand presence and generate new leads.

What We Need from You:

• Minimum of 3 years’ experience in sales within the hospitality or events sector, with a proven record of achieving sales targets and managing client relationships effectively
• Strong leadership and people management skills, with the ability to inspire and develop a sales team to meet ambitious goals
• Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
• In-depth understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis
• Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data
• Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements
• Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment
• Flexibility to work outside of regular hours, including evenings and weekends, and attend off-site meetings or events as required
• A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]

Compensation: Competitive salary