Sales & Logistics Administrator

Kendal Nutricare Ltd; Kendal; On-site; GBP 21,000 - 26,000; Full time

Job summary

Kendal Nutricare Ltd is seeking a detail-oriented Sales Administrator to support our Sales, Customer Service and Logistics teams. You will process customer orders, manage queries, and coordinate with internal departments and logistics partners to ensure accurate and timely fulfillment.

The role involves maintaining retailer/NHS portals, processing NHS/Ireland hospital orders, and preparing export documentation.

Qualifications

• Previous experience in sales administration or order processing.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Excel.
• Experience with ERP/EDI platforms or customer portals is advantageous.
• Good communication and ability to manage deadlines.

Responsibilities

• Coordinate daily customer orders across UK retail, NHS hospitals, Irish hospitals and export markets.
• Act as a key point of contact for order-related queries from customers, internal teams and logistics partners.
• Process orders through EDI, TrueCommerce, CSB and third-party logistics (3PL) systems, including manual entry where needed.
• Monitor stock availability, manage shortages and amendments, and obtain necessary approvals.
• Support stock transfers and provide cover for the Sales Support team when needed.
• Maintain retailer portals and NHS systems with order updates, shortages and cancellations.
• Process NHS hospital orders, including reference codes, invoicing and documentation.
• Coordinate Irish hospital orders, including POD requests, invoices and communications.
• Maintain customer records and provide timely responses to order-related queries.
• Prepare commercial invoices using packing lists from Logistics.
• Maintain export forecasts, monthly order reports and the Export Pro Forma Tracker.
• Work with Sales and Logistics to resolve delivery/documentation issues.
• Set up new customer records and maintain filing systems.
• Maintain order logs, allocation trackers, shortage reports and reports.
• Ensure daily order information is submitted to Optima by 2:00 pm.
• Keep documentation accurate and easily accessible.

Skills

Organisational skills

Attention to detail

Strong communication skills

Proactive problem-solving

Ability to manage competing priorities

Tools

Excel

ERP systems

EDI platforms

Customer portals

Job description

Kendal Nutricare Ltd is seeking a detail-oriented Sales Administrator to support our Sales, Customer Service and Logistics teams. You will process customer orders, manage queries, and coordinate with internal departments and logistics partners to ensure accurate and timely fulfillment.

The role involves maintaining retailer/NHS portals, processing NHS/Ireland hospital orders, and preparing export documentation.