Sales Lead

B Q; Merton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Uncapped quarterly bonus

Store location allowance

Pension

6.6 weeks holiday

ShareSave options

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q is hiring a Sales Lead at New Malden to support a high performing showroom and TradePoint team. You will drive day-to-day activities to exceed sales targets and ensure a seamless end-to-end customer experience.

This role requires customer-focused individuals who are comfortable with IT systems, enjoy analysing data, and can prioritise effectively. The package includes a strong base with incentives, pension, and generous holiday.

Qualifications

• Ability to model customer service and manage customer interactions.
• Comfortable with IT systems and applications.
• Analytical mindset with ability to interpret data.
• Problem solving abilities, especially with tricky issues.
• Well planned and organised with the ability to prioritise.

Responsibilities

• Support day-to-day activities to help the team exceed sales targets.
• Ensure colleagues are deployed correctly to maximise customer experience.
• Be the first point of contact for customers and escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to inform decisions.

Skills

Customer service

IT systems

Data analysis

Problem solving

Organised/planning

Job description

Permanent Contract

Overview

Sales Lead

Full time, 36.75 Hours per week

Permanent Contract

Full-time equivalent £29,429.40 per annum + Incentives* (Inclusive of £0.90 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday

B&Q New Malden

• As part of our commitment to celebrating excellence, colleagues benefit from our uncapped quarterly bonus scheme. In addition, we offer a year‑round incentives programme recognising outstanding individual contribution, high performance and brilliant customer experiences.

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Sales Lead and you’ll be a big part of this.

What's the job?

Role

Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to‑day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience. In this role you will:

• Support the day-to-day activities that will enable the team to exceed sales targets.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to make informed decisions.

What We Need

Our sales leads are key to running our business through our Showroom and Tradepoint sales teams. In this role, we’re looking for the following qualities:

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Like to analyse data and can see the important information to communicate.
• Love to problem solve, the trickier the better.
• Well planned and organised, with the ability to prioritise and think on your feet.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

Benefits

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.