Sales Lead

B&Q; Merton; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Award-winning pension

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing

Job summary

B&Q New Malden is hiring a Sales Lead to support the Sales Team Manager in creating a high performing Showroom and Tradepoint team. You will help exceed sales targets and ensure a fantastic end-to-end customer experience.

You will deploy colleagues effectively, be the first contact for escalations, and collate data for informed decisions to drive performance and customer satisfaction.

Qualifications

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Love to analyse data and can see the important information to communicate.
• Well planned and organised, with the ability to prioritise and think on your feet.

Responsibilities

• Support the day-to-day activities that will enable the team to exceed sales targets.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to make informed decisions.

Job description

Overview

• As part of our commitment to celebrating excellence, colleagues benefit from our uncapped quarterly bonus scheme. In addition, we offer a year-round incentives programme recognising outstanding individual contribution, high performance and brilliant customer experiences.

Sales Lead

Full Time - 36.75 Hours per week

Permanent Contract

£29,429.40 per annum + Incentives* + Pension + 6.6 Weeks Holiday

B&Q New Malden

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Sales Lead and you’ll be a big part of this.

What's the job?

Role

Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to-day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience. In this role you will:

• Support the day-to-day activities that will enable the team to exceed sales targets.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to make informed decisions.

What We Need

Our sales leads are key to running our business through our Showroom and Tradepoint sales teams. In this role, we’re looking for the following qualities:

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Like to analyse data and can see the important information to communicate.
• Love to problem solve, the trickier the better.
• Well planned and organised, with the ability to prioritise and think on your feet.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

Benefits

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more